Joanna Clark Simpson

Head of Consumer Research & Marketing @PissedConsumer. Cover consumer news and trends. Assist journalists w/ stories. Newsletter:

[Joanna Clark Simpson @consumer_press]

Wondering what @PissedConsumer is all about? Watch this video where our hosts Daniel and Elliott explain how reviews help both consumers & companies! 💬 Every voice matters. Explore how to make it heard.
📺 https://t.co/ZIjh3KotA2
#ConsumerAdvocacy #Reviews #Feedback #CX

[Joanna Clark Simpson @consumer_press]

#Temu #cashback offers may look simple at first: buy, unlock a #reward, get #money back.

But consumer #reviews tell a more complicated story about false promises, unclear rules, surprise shipping costs.

🗞️Read: https://t.co/hoAbRrScQw
#ConsumerNews #Shopping #CustomerExperience

[Joanna Clark Simpson @consumer_press]

In my article for @CX_Network , I looked at what high-performing companies do differently when it comes to customer experience.

One of the biggest lessons: strong #CX starts with listening to customers and acting on what they say.

#customerexperience
https://t.co/DTu0r2mjJ8

[PissedConsumer @pissedconsumer]

When you book a hotel, you expect a smooth check-in and a pleasant stay. Unfortunately, that’s not always the case. Many guests report experiencing issues during their hotel stays.
https://t.co/xacTrvvf6Z

[Cybernews @Cybernews]

Meta describes it as a space “built for deeper discussions, real answers, and the communities you care about.” Read more: https://t.co/JfphEKUVif

[PissedConsumer @pissedconsumer]

Customers go to #Ticketmaster to buy and resell a wide range of tickets, including tickets for concerts, sporting events, festivals, comedy shows, family events, live entertainment tours, and many more.
https://t.co/zwd8i9KBKU

[Joanna Clark Simpson @consumer_press]

Useful advice for Spirit Airlines customers.

[TIME @TIME]

Here's what Spirit Airlines' shutdown could mean for your trip—and some tips for booking or rebooking travel amid the ongoing air travel disruptions caused by the fuel crisis. https://t.co/Aag0uB9mUD

[Jason Knowles @KnowlesABC7]

Fake 🚨 AAA scam
texts @AAAChicago @GuardioSecurity 

[Joanna Clark Simpson @consumer_press]

I looked through 800 recent #Instagram #reviews and saw the repeating issue: accounts suspended, often with limited support.

As #Meta puts more focus on #AI, what happens when platform decisions affect real people and their work?

📖https://t.co/7spE8gPn57

#CustomerService

[Joanna Clark Simpson @consumer_press]

New York’s cash acceptance law goes into effect on March 20.

A full breakdown of what the law covers is compiled by @pissedconsumer in a video below.

#ConsumerRights #ConsumerProtection #CustomerExperience #CashPayments #CustomerService #CashLaw #Cash

https://t.co/LNZmNoPtay

[Joanna Clark Simpson @consumer_press]

Today is Stop Bad Customer Service Day — a reminder that every frustrating experience a consumer shares is more than a complaint.

A perfect day to commit to listening and serving better.

#StopBadCustomerServiceDay #CustomerExperience #ConsumerRights #CX #CustomerService

[Joanna Clark Simpson @consumer_press]

Have you ever been followed by Elon #Musk or messaged by Brad #Pitt? These interactions may seem exciting, but many people unknowingly fall victim to #scammers who use celebrity names to deceive them.

Read more about #celebrity #scams:
https://t.co/lScM55efWM

[Michael Podolsky @m_podolsky]

What happens when one complaint stops being just one voice? A single complaint can look like isolated noise. So @pissedconsumer built a way for people to add their voices together in a solution-focused format - introduced Collective Complaints. Read more: https://t.co/zMXpdzekxy

[Joanna Clark Simpson @consumer_press]

Online #banking promises speed, lower fees, and full control from your phone.

But consumer #feedback tells a more complex story. Users report having issues that affect their daily routines, trust, and #money management.

Read more:

https://t.co/aoIudqFhYG

[PissedConsumer @pissedconsumer]

How satisfied were consumers after contacting customer service?
SkipTheDishes and Uber Eats show how poor service can quickly damage trust, highlighting challenges in food delivery support.
Read more: https://t.co/oQNwsibHfy

[Annie Palmer @annierpalmer]

New: Amazon's top grocery executive addressed the closure of its homegrown brick-and-mortar grocery chains in a memo to staffers.

The business is strong, but Amazon needs to make "more deliberate choices" to win over shoppers, Jason Buechel said.
https://t.co/fd0z0z4XNH

[Joanna Clark Simpson @consumer_press]

- Fast checkout that makes it easy to overlook the final step.
- “Free trial” or “sample” language can feel like a sign-up but turns into a paid #order.
- Pre-selected add-ons (warranties, memberships) inflate totals.

What’s one #checkout moment that creates the most confusion?

[Joanna Clark Simpson @consumer_press]

#Refund requests aren’t always about “buyer’s remorse.”

A pattern I keep seeing in #online #retail #complaints is simpler: people didn’t realize they were completing a purchase.

How does that happen? 👉

#onlineshopping

[Joanna Clark Simpson @consumer_press]

#Bots aren’t the real problem in customer #support. Getting stuck when #automation can’t fix your issue is. As @pissedconsumer found out, in 2025 feedback, #Hulu, #Netflix, #HBO Max, Sky TV (and #Amazon) did better once humans stepped in.

More: https://t.co/0QtGibJ0Mt

[Joanna Clark Simpson @consumer_press]

Middle-class #car #shopping in 2026 is about the total cost of ownership: repairs, #insurance, #fuel, depreciation, and repeat #dealership visits.

@GOBankingRates breaks down 5 categories that can strain a household budget.

https://t.co/1nsRygvasH

[Joanna Clark Simpson @consumer_press]

I pulled the #2025 top-performing posts from my Substack #newsletter, Consumer News & Trends, and the same themes kept showing up: product changes, tariff-related #charges, and #support systems that made resolution harder than it should be.

#consumers

https://t.co/sfytmNhjiO