"Self service" is a common north star for product teams who don't know what customers actually want. You'll rarely find teams who talk to their customers saying "yes, what we've heard is that people want more things they have to learn about and more websites to log into."
@kathkeating@AdHocTeam I will be sure to share take-aways! So far, I appreciate how @AlbertoCairo breaks down the various methods to faithfully encode data in charts.
Bad product leadership: Here is something we want you to design.
Good product leadership: We believe there is a problem with X, so we want you to figure out how to address it.
Great product leadership: Help us understand what our customer's problems are & how to address them.