Thank you for your continued patience as we work though this unprecedented challenge. We are frequently updating our Coronavirus Travel Updates with the latest alerts and policies. Click here for details: https://t.co/uylnODm508
The social team is unable to assist with bookings. If you would like to cancel a cruise with Celebrity, Princess, Royal Caribbean, Norwegian, or Carnival please send an email to [email protected]. For all other cruise lines, you will need to contact our call center.
@R_Stapler3 Hi Richie -
Can you please send us a DM with your booking number? We would like to help and will also report your dropped call to our telecom team to investigate.
Best Regards,
Melissa @ Costco Travel
@gandhilover Hi Ashima -
We apologize for the frustrating situation and want to look into what happened. Can you please send us a DM with your booking number so we can look into this for you?
Best Regards,
Melissa @ Costco Travel
@laurenezack Hi Lauren -
If you're still needing assistance, can you please DM us your membership number and what you're looking to book so we can try to get you connected through to someone who can help?
Best Regards,
Melissa @ Costco Travel
@ananthchennai@CarnivalCruise@BalaramanRaghu Hi -
Thank you for reaching out for assistance. Please reach out to one of our travel experts at 1-866-921-7925 and they will be able to discuss your cancellation options.
Best Regards,
Melissa @ Costco Travel
@pearmemon Hello, I am very sorry for the frustration you are experiencing and I understand your concerns. Can you please send me a DM with your parent's booking number? With that information I can ask our team to review the available options. Sincerely, Laura @ Costco Travel
@grandeskissy Hi Reese -
Thank you for reaching out. Can you please send us a DM with your booking number? We would like to have our team review and reach out to you to discuss options.
Best Regards,
Melissa @ Costco Travel
@WaukeSlosh Thank you for reaching out. For the most up-to-date information on the situation please visit our information page: https://t.co/NJqMOboUk0. To discuss your specific booking I would recommend connecting with our travel experts at 1-877-849-2730. Sincerely, Laura @ Costco Travel
@robotterror@Expedia Hi -
Thank you for taking the time to tell us about your experience using our website. I have passed your feedback along to our IT team so they are aware of your frustrations regarding our password options.
Best Regards,
Melissa @ Costco Travel
@Jah_Rules@united Hi -
Can you please DM us with your booking number? We would like to pass this along to our team to look into your concerns.
Best Regards,
Melissa @ Costco Travel
@_obudu@Budget Hi Obudu -
I am so sorry to hear about this frustrating experience and would like to try and help. Can you please send us a DM with your booking number so we can look into what happened?
Best Regards,
Melissa @ Costco Travel
@Witty76260794@HawaiianAir Hi Witty -
Thank you for reaching out. Could you please send us a direct message with your Costco Travel booking number and any additional details you would like to provide? We can pass this along to our team and have someone reach out.
Best Regards,
Melissa @ Costco Travel
@docholidayval Glad to hear they were able to take care of you, Brandon! I will still pass your experience along to our team so they are aware.
Best Regards,
Melissa @ Costco Travel
@mightymolar Hi Richard -
One of our travel experts who specializes in trips to Mexico would be happy to provide you with the latest updates if you give us a call at 1-866-921-7925.
Best Regards,
Melissa @ Costco Travel
@aegyoseobie@British_Airways Hi -
We'd like to try and help out. If you are still needing assistance and unable to connect through by phone, can you please send us a DM with your booking number or membership number so we can get you in contact with one of our agents?
Best Regards,
Melissa @ Costco Travel
@alkirui25 @costcocanada@CostcoWine Hi Phred -
I apologize that we don't have an answer for you here at Costco Travel. Please reach out to Costco Customer Service at 1-800-774-2678 and an agent should be able to address any questions regarding your recent warehouse visit.
Best regards,
Melissa @ Costco Travel
@DylanSam4 @CruiseNorwegian Hi Mike - I'm very sorry for the frustration that you've been going through with this. Can you please direct message us your membership number or booking number? We would like to work with our teams to discuss this situation. Best regards, Melissa @ Costco Travel
@track_dad2021@jplts Hello! It sounds like you might need some help? If so, can you please send a direct message with your membership number or booking number? We'd be happy to help you! Melissa @ Costco Travel