@Xavier_Rall We weren't handling paperbacks before--just the signed hardcovers--but looks like we will be doing paperbacks for US/CAD as well moving forward because it'll be more efficient. Email me at ian(at)crypto(dot)fashion and I'll pass it along.
Book fort just before the next round of labels lol.
It is still taking longer than expected. Usually, I have an assistant for a job like this, but she wasn't available. π Still, we gotcha fam!
@EllenPage42069@razorfist@jmblomer513 Oh yeah. It's a typical Ian move. Get all the ducks lined up to get things shipped ASAP because everything's behind schedule and focus on that part of things, but forget to update a detail on the Front End. XD
Bunch of signed books going out TODAY for @razorfist fans! Once the ducks are in a row, we're very quick. Just took longer than first expected to get everything situated. Look for those tracking emails. Should have everyone out by the 1st or 2nd!
@jmblomer513@razorfist It may not be scanned in to the post office until tomorrow or day after depending on where you are on the distribution list, but the tracking number will be good to go within the next day or two.
@jmblomer513@razorfist I forgot to change the title in the shipping system which has led to a little confusion. No worries: it is DEATH MASK. Just a clerical error. Sorry for the trouble!
@BuggingmeB@razorfist@arkhaven_comics If it's a signed edition, we're shipping the distribution list now. Should have them all out by the weekend (was hoping for 2nd, but it's still taking a little longer than expected.) If it's an unsigned/paperback, contact Arkhaven, as we don't handle those.
@Roykirk@razorfist The delay has been beyond our control. The banking system is boomer to the point of absurdity. Supply chains are still effed. The USPS effs around with rates. It's been a perfect storm: should have been out 3 weeks ago...but that's the New Normal unless your last name is Bezos.
@Roykirk@razorfist Publisher (in this case Arkhaven) sends books to Author to sign, then Author then sends books to us for final distribution. Many companies/authors/artists do that because even though there are extra steps, it's a tradeoff between time and money.
@AuphVeederZeen @razorfist@arkhaven_comics No, those are shipped direct from the printers as far as I know. We're an extra step because the books first have to get signed, then come to us for final distribution because we're set up to distribute at scale.
@toolkidd@razorfist AFAIK those should be shipped directly from the printers/their own distributors. We only handle the special editions as they need to be signed by @razorfist first and we're set up to handle secondary bulk distribution.
Hey @razorfist fans!
We are STILL running behind. Fret not. You're good. Razor has some of the best fans out there. CSR requests aren't fun, but you make it easy!
Even though we all love doing business in the 2020s, we still have to deal with outdated boomer 1960s stuff.
@Wooly_Rose@CookingUp3@toolkidd@razorfist Yup, we handle fulfillment for their special/signed editions since we also handle their other merchandising needs--it's more efficient that way. Everything has just taken about 3x longer than normal, but we're moving as fast as possible!
At the warehouse. Getting a bunch of shirt orders shipped. A couple from last month are still a bit behind. Just usual supplier issues, but we're mostly-on-schedule.
But yeah, if you include your preorder info for the signed limited edition with his merch from https://t.co/mFuMY3F2xL we'll refund your shipping (upon shipment because it's easier to manage in our system) between now and Jan. 31. We are altering the deal...in your favor.