Here is @TUIUK admitting to downgrading a hotel from its premium 5* to their 3-4* range (6 days before travel) They say I have to pay to cancel and won’t refund the cost difference. I will not book via them again!
@ABTAtravel does this represent a significant change?
@TUIUK you made a significant change to my holiday 6 days before we fly. Your help desk said cancellation was fee liable (not according to @ABTAtravel ). We want to fly (as we made multiple other arrangements) but shouldn’t pay a premium price for a hotel you’ve now downgraded.
@TUIUK refused to refund my Platinum holiday after downgrading hotel (Melia Llana) 6 days before travel. ABTA says I can cancel free which would be a last resort by help desk said it chargeable. #TUI@ABTAtravel@WhichTravel
@TUIUK I’ve had two scammers contact me before you have. Do better! Oh and sending me the email to notify me that you have downgraded my hotel from a “no-reply” email address is awful customer service. Especially as your call centre is appalling and does not seem to read notes
@TUIUK refused to refund my Platinum holiday after downgrading hotel (Melia Llana) 6 days before travel. ABTA says I can cancel free which would be a last resort by help desk said it chargeable. #TUI@ABTAtravel@WhichTravel
@TUIUK refused to refund my Platinum holiday after downgrading hotel (Melia Llana) 6 days before travel. ABTA says I can cancel free which would be a last resort by help desk said it chargeable. #TUI@ABTAtravel@WhichTravel
@TUIUK refused to refund my Platinum holiday after downgrading hotel (Melia Llana) 6 days before travel. ABTA says I can cancel free which would be a last resort by help desk said it chargeable. #TUI@ABTAtravel@WhichTravel
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