Customer Love Series

Bringing professionals together across the employee & customer experience. 💗

[Customer Love Series @custloveseries]

Great webinar from @hootsuite today, "How to Combat Mental Fatigue for Social Media Professionals" ---
https://t.co/BVSuDDAIJO

#SocialMedia #MentalHealth #SelfCare

[Customer Love Series @custloveseries]

If we could go back to 2012 & find the scribblings of how we wanted the first iteration of the Customer Love Summit to feel, you'd most definitely find some mention of Tony/Zappos. ❤

Sending love to his family/friends/colleagues/& all those who were inspired by his leadership.

[Zappos.com @Zappos]

It is with very heavy hearts that we are sharing some very sad news, as we have learned that Tony passed away earlier today (11-27-20). The world has lost a tremendous visionary and an incredible human being. We recognize that...https://t.co/RUMNOFrItZ

[Customer Love Series @custloveseries]

"We want to support nonprofits that engage with urban communities and underrepresented groups, which at the end of the day, will allow us to create the employee experience that we hope is welcoming, provides a sense of belonging, and is diverse." https://t.co/FPEkrgQG2F

[Customer Love Series @custloveseries]

New on the blog: "From Cyber Resilience to Community Resilience: A Q&A with @bryanvermes, Senior Manager of Employee Experience and Social Impact at Mimecast" - https://t.co/FPEkrgQG2F #EmployeeExperience #EX

[Customer Love Series @custloveseries]

“Great teams are built on great rituals.” Insights and advice from @shishirmehrotra's chat with @reidhoffman on Masters of Scale - https://t.co/jFLxHB1dSB via @coda_hq

[Customer Love Series @custloveseries]

New on the blog: "Bringing #entrepreneurs together in a #remote environment" by @dianayuan32, a profile featuring @jenvonriedel >>> https://t.co/PlP9cyHGuQ #StartupLife #startups #RemoteWorking

[Customer Love Series @custloveseries]

“People are the key to the success of companies.” The @kleinerperkins 2020 People Report covers team structure, COVID & the workplace, DEI, compensation, benefits, and some other great resources for #startups --- https://t.co/Quc8YItYma

[Customer Love Series @custloveseries]

New on the blog🎉, a #CustLoveSummit #video from @f_albertorio's presentation on "#empathy, #inclusion, & #diversity - the 3 essential building blocks to designing your product, customer, & employee experience" + his work at @sunu_io >>> https://t.co/QX6eTTN034 #custlove #EX #CX

[Customer Love Series @custloveseries]

Great share, @Bardo, just upvoted!

And congrats on the launch of @BTPipeline, @ParissAthena! 🎉

#peopleops #HR #tech #hiring #BlackTechTwitter

[Jesse Bardo @Bardo]

Today is the day! @ParissAthena's @BTPipeline is LAUNCHED and LIVE! Go upvote on Product Hunt https://t.co/vB3L71wbSN and check out the launch site. If you are in #peopleops at a tech company, this is a place you need to be.

[Customer Love Series @custloveseries]

Reading @firstround's "The Case For Startups to Put CX at Their Core": https://t.co/fPhIHLSSbS

"Success is measured in happy customers, not product releases." 👏🏽

#CX #CustomerExperience #startups #custlove

[Customer Love Series @custloveseries]

Black Out Tuesday isn't a day to be silent, it's a day to stop selling and instead focus on amplifying Black voices and causes. Check out this thread from @ErinLThomasPhD on ways your organization can commit to being antiracist.

[Dr. Erin L Thomas @ErinLThomasPhD]

📜Dear Company Leaders - You might be shocked by #Floyd & the subsequent protests you saw in the US this week. I guarantee you not one of your Black employees is. So if you’re moved, angry, or concerned...good. USE THAT. Channel those emotions to propel you to action. A word.../1

[Customer Love Series @custloveseries]

Reading the @Appcues Overheard in Product newsletter >>> The essential guide to mobile user #onboarding #UI / #UX patterns: https://t.co/57sVOE7npx

[Customer Love Series @custloveseries]

You had us at customer-first. 💕

[OpenView @OpenViewVenture]

Above all else, product managers have a customer-first role. See what else product led growth heavy hitters like @Dropbox, @SlackHQ, @Atlassian, @SendGrid, @typeform, @intercom & @JumpCloud prioritize: https://t.co/GQdLhNxuoZ

[Customer Love Series @custloveseries]

Wow! Can't wait to dig into this...

[User Interviews @userinterviews]

It's our biggest State of #UserResearch Report yet 🎉

Our favorite insight? 93% of researchers do research before anyone designs anything

We learned more about salaries, teams, effectiveness, and #UXR #tools. Check it all out in our 113-page report 👇

https://t.co/HUHQF5sn5t

[Dorchester Brewing @DorchesterBrew]

Love you too! 💕 https://t.co/W5KqfPllz5

[Rica Elysee @RicaElysee]

BRAVO to @trishofthetrade for great Valentines Day with #custlovesummit

[Customer Love Series @custloveseries]

Wow was that a fast morning or what! We know, we're already waiting for next year too. In the meantime, let's hang out at our bi-monthly meet-ups! Check out upcoming meet-ups in the link below #CustLoveSeries https://t.co/8NKbVwczXX

[Customer Love Series @custloveseries]

& a million thanks to our brilliant speakers today, thank you for sharing your insights on customer love - @HeangLy11, @whitklink, @ammamarfo, @f_albertorio, @zarlashtah, & Susan Chinsen from @BostonAAFilm #CustLoveSummit

[Customer Love Series @custloveseries]

So much love this AM! Thanks so much once again to our amazing sponsors @SVB_Financial, @JLL, @GCSRecruitment, @Insperity, @BOMBAS, @poppin, @DorchesterBrew, @DistrictHall

[Customer Love Series @custloveseries]

"I feel like I've done my job if people feel inspired to do their work and if they feel connected to their team" @zarlashtah #CustLoveSummit