Customer service

𝟭,𝟮𝟯𝟯.Following 𝟱𝟳.𝟰𝗞.Followers

[Customer service @Customerse30894]

@GFaiers We're sorry to see this and understand your concerns. Food safety is taken very seriously, and we'd like to review what happened. Please follow back,send us a DM with your booking reference and details so we can investigate this further. -Ol

[Geoff Faiers @GFaiers]

Croissants covered in ants at our @TUIUK Mallorca hotel buffet. Young kids & a 7m baby were eating here! 🤢 Under EU 852/2004 food hygiene law, hotels must prevent pest contamination. TUI refused compensation because we didn't call them in the 20 mins before our transfer. Dirty.

[Customer service @Customerse30894]

@dollyjohnson80 Hi, we're sorry to hear about your experience at Manchester Airport. This isn't the level of service we aim to provide. Please follow back,send us a DM with your booking reference and a few more details so we can look into this for you. -FJ

[maria grennan @dollyjohnson80]

@TUIUK never been so let down ever!! Disgraceful treatment today at Manchester airport and a shift leader who’s just admitted she doesn’t truly understand the policies and procedures what a joke!!! All @TUIUK take £4000 and treat people like dirt never been so disappointed!!

[Customer service @Customerse30894]

@bexiebaby_x We're sorry to hear about your experience. That isn't the start to your holiday we'd want for you. Please follow back,send us a DM with your booking reference and we'll look into this for you. Thanks. ,-Aj

[Bexiexo @bexiebaby_x]

Imagine paying nearly £3k to get told you now don’t have direct transfers to the hotel and then to be dumped at the side of a road and told you need to wait for a minibus to take you to your hotel. @TUIUK absolutely shocking from yourselves here!!

[Customer service @Customerse30894]

@darrenschorah1 We're sorry to hear your journey has been affected by delays. We understand how frustrating this must be. Please follow back and send us a DM with your booking reference and flight details so we can look into this for you. _Jl

[EFC-dazbo 😁 @darrenschorah1]

@TUIUK no wonder use was voted the worst airline for delays. Had a 3 hour delay last week to Tunisia and now up too a 2 hour delay home. Not good service atall im afraid sorry

[Customer service @Customerse30894]

@dmanrockz1 We're very sorry to hear about your experience and understand how upsetting this must have been after saving for your holiday. Please follow back and send us a DM with your booking reference and lead passenger's name so we can look into this for you. _Gv

[Darren @dmanrockz1]

@TUIUK just like to say
We saved for holiday trusted TUI
And are no left exhausted after 25 hours of travelling to home airport
No support from TUI
No information
Left devastated and exhausted
And there after service care well non existent just like there reps

[Customer service @Customerse30894]

@bethpt27 Hi, we're sorry to hear about your experience. This isn't the standard of service we aim to provide. Please follow back and send us a DM with your booking reference and contact details so we can review your case and investigate this further. _Wd

[Bethany @bethpt27]

@TUIUK Forced into a last-minute hotel change in Sardinia. Your agent promised it was “10 mins away.” It was isolated & cost £500 in taxis/food. Now I'm back, your phone reps are verbally refusing compensation & won't put it in writing! Appalling.

[Customer service @Customerse30894]

@amii0484 Hi, we're sorry for the disappointment caused by the cancellation of your holiday. Please follow back and DM us your booking reference and we'll be happy to look into your specific case. _Nj

[Customer service @Customerse30894]

@LisaWat03478084 Hi, we understand your concerns and are sorry for any disappointment. Please follow back and send us your booking reference by DM and we'll be happy to check the latest information regarding your hotel and available facilities for your stay in July. _Sw

[Lisa Watson @LisaWat03478084]

@TUIUK I'm sure this is were I'm staying in july . Whats happening. Bad enough heard cant use beach hotel its closed. Some holiday this is .

[Customer service @Customerse30894]

@simsco We’re sorry to hear this and understand your frustration. Please send us a DM with your booking reference and lead passenger name so we can look into this further for you._Fd

[Simone Murdock @simsco]

Absolutely disgusting customer service from @TUIUK £8k holiday to Dubai for August that we wish to cancel due to the ongoing war and would not give us our deposit back!! Then wanted a further £200 admin fee to change the holiday. Now we are out of pocket! Disgusting @TUIUK

[Customer service @Customerse30894]

@GinadeSilva3 Hi, we sincerely apologise for the late notice regarding the construction work. We understand your frustration.Please send us your booking reference via direct message so we can urgently review alternative accommodation options or refund eligibility and assist you further. _Bl

[Gina 🇬🇧🇮🇹🇮🇱 @GinadeSilva3]

@TUIUK Can you tell me why this afternoon (Weds) we were informed by email that there is construction work at our hotel. DOD: SATURDAY. Your CS said ask for a ‘quiet’ room. Construction work inside and outside the hotel. You’re supposed to offer alt accommodation or refund. MSG ME ASAP

[Customer service @Customerse30894]

@LizBabbage We’re sorry to hear about your experience. Baggage is weighed at check-in in line with airline policies, and excess baggage charges apply where limits are exceeded.Could you please follow back and DM us with more info, sowe can look into this for further assistance. -Dl