Dona Franklin

Customer Experience Passionista! Love thinking about the customer experience as a whole and how technology, people & processes come together to make an impact!

[Dona Franklin @CustSvsInfo]

One thing I've learned in 22 years is that leadership shapes the citizen experience—good or bad!

If you've worked in the public sector, share your insights in my company's survey for our upcoming book 📖!
🔗: https://t.co/97DmWBsTnP

#PublicService #LeadershipMatters

[Dona Franklin @CustSvsInfo]

My grandson, Caleb (AKA “Nugget”), has become our newest (& youngest!) “employee” at Turnkey Solutions 🎉! Managing Generation Alpha has been a challenge, but at Turnkey Solutions, we're committed to growing talent 💙.

Welcome to the Turnkey family, Nugget - glad to have you🥰!

[Dona Franklin @CustSvsInfo]

Heading to the polls today, I’m reminded of my stepfather’s words: “There is no privilege without responsibility.” Voting is our chance to shape the future and a duty my family and I proudly uphold. Here’s a pic of Georgia’s youngest early voter-my grandson Caleb, with his mom🥰

[Dona Franklin @CustSvsInfo]

Had an inspiring time at the 'Power of Partnership' event hosted by @Salesforce & @Amazon at @riceatlanta! Great to connect w/ leaders like Madison Gunter & Kristen Casimir, attend impactful panels, & form partnerships that align with our mission to empower customers🙌!

[Dona Franklin @CustSvsInfo]

In CX, the tortoise 🐢 vs. the hare 🐇 story applies—quick fixes fizzle eventually, but steady progress wins.

At Turnkey, we help public sector clients succeed with comprehensive assessments, data-driven insights, & lasting improvement strategies. #CX #GovernmentSolutions

[Dona Franklin @CustSvsInfo]

It’s National Customer Service Week 🎉& we're celebrating with 3 key practices we use to drive top-notch customer experiences:

⚙️Tech Innovation
💪Employee Empowerment
🔄️Ongoing Support

Exceptional service is all about lasting relationships & pushing boundaries! #NCSW2024

[Dona Franklin @CustSvsInfo]

We do what we do to support amazing public sector workers serving citizens, even in disaster. After Hurricane Helene, city employees like those in ATL worked hard to help communities recover, showing how vital excellent service is, even in crisis. Thank you for your resilience💙!

[City of Atlanta, GA @CityofAtlanta]

Thank you to our incredible city teams! From clearing hundreds of downed trees and keeping our streets safe, to answering critical emergency calls, staffing the Joint Operations Center, and performing life-saving boat rescues, your heroic efforts in the aftermath of Tropical Storm Helene have been nothing short of extraordinary. While there's still more to do, we commend your tireless dedication to protecting our city and its residents. You truly exemplify what it means to serve our community in times of crisis.

#PublicService #CommunityFirst #MovingAtlantaForward

[Dona Franklin @CustSvsInfo]

Had a great time on the panel with Sen. @jasonesteves, Sage CTO Aaron Harris, & Sage Dir. of US Public Affairs Tracy Owens at @CBCFInc's 53rd ALC. We explored AI’s role in empowering small businesses & driving innovation. Exciting times ahead! #AI #SmallBusiness #CBCF #Innovation

[Dona Franklin @CustSvsInfo]

I am so proud of our team and thankful for how we are all learning and growing! These three guys are my dynamic trio in learning everything it takes to be the best! Kudos to the team and many thanks to Donald Lamar and the UGA SBDC at Morehouse for always having our backs!

[Turnkey Solutions, LLC @Turnkey_Sol]

Our Turnkey Team had a great time at the SBDC conference this past Friday learning about ways to grow and bring our service offerings to the federal space! A special thanks to Donald Lamar and the UGA SBDC at Morehouse for making this opportunity available!

[Dona Franklin @CustSvsInfo]

Excited to speak on a panel about Small Business & AI at the 53rd Annual Legislative Conference of the @CBCFinc in DC🙌! At Turnkey, we've embraced AI to streamline work & help clients do the same. How do you use AI, and what policies could enhance AI’s impact? #AI #SmallBusiness

[Dona Franklin @CustSvsInfo]

It is truly wonderful to see a solid partnership between the citizens of a municipality and their government! This is what I witnessed last Saturday between the citizens of EastPoint and their government as we facilitated a focus group for them! This part…https://t.co/rUJUwkpWHN

[Dona Franklin @CustSvsInfo]

I'm so honored and excited to be joining Beth Copeland and the Georgia Christian Business Network for Take Charge Tuesday today at noon! We'll be discussing "The Secret of the Double". Join us at Noon on Zoom if you can:
https://t.co/YYbJIyYEwY...
Meetin…https://t.co/qMWrvrRX4I

[Dona Franklin @CustSvsInfo]

We were so excited to work with the City of East Point this past Saturday! There is nothing like a city caring enough to engage their residents as a team in discussing solutions to common challenges. Kudos to City Manager @Deron King and the entire City o…https://t.co/pkwPVd6g75

[Dona Franklin @CustSvsInfo]

Happy Friday! From Turnkey's youngest team member... Check out her shirt - She's official! My granddaughter, Madelyn (Madi), wanted to be professional on her way to pre-school this moning! 😂 https://t.co/uZhLpUQwX2

[Dona Franklin @CustSvsInfo]

Our team had a great time yesterday at the Government Procurement Conference in DC. We learned so much, met some amazing folk and are looking forward to some really exciting opportunities to partner! #procurement #GovernmentProcurementConference #team https://t.co/xySPIviQu5

[Dona Franklin @CustSvsInfo]

What an amazing International Women's Day experience! I was joined by my 10-year-old grandson and mentee, Micah Hunter, who was shadowing me during his spring break. We had a blast teaming up with our partner, ProcedureFlow, for the inaugural program in t…https://t.co/0EQZSA2mHg

[Dona Franklin @CustSvsInfo]

Know anybody terrific that belongs on our dynamic team? Please repost this and/or tell them to connect with us! https://t.co/cONaECOcX3 #teambuilding #growingtogether https://t.co/Ajh8cnugfk

[Dona Franklin @CustSvsInfo]

Really enjoyed a wonderful and informative gathering last week at the Georgia Municipal Association's reception for their Business Alliance Program Members. As newer members of the program, we had no idea how much GMA actually does for it's member cities!…https://t.co/20UoE6UJuT

[Dona Franklin @CustSvsInfo]

This is the first time I've ever been in a video that I actually liked! I got to talk a little about our company, our call center on the Atlanta Technical College campus and some wisdom I've received over the years. Many thanks to our partners at Atlanta…https://t.co/WbcY51ZHGp

[Dona Franklin @CustSvsInfo]

Angelique Murray is #hiring. Know anyone who might be interested? #growingteam https://t.co/5jBi6wWmy6