cyter

[xnxkxvd @xnxkwxd]

🧵 HOW ROBLOX LOCKS PAYING CUSTOMERS INTO VIETNAM (VNG) WITH ZERO REMEDY — A DOCUMENTED CASE

I'm Ilya, from Belarus 🇧🇾. I've been a paying Roblox customer since 2019. Over 11,000 Robux purchased (~$140 USD). I own a created group, years of progress, and an active Roblox Plus subscription.

One day, I accidentally installed the Vietnamese version of the Roblox app. That single mistake permanently locked my account into the "VNG (Vietnam)" region. I've never been to Vietnam. I don't have a Vietnamese ID. I'm a Belarusian citizen with a Belarusian passport.

Here's what happened to my account after the VNG lock:

❌ Voice chat — completely blocked
❌ Text chat — severely restricted
❌ Roblox Plus subscription — "Something went wrong" error
❌ Games I played for years — now blocked ("isContentRestricted: true", Error 524: "You do not have permission to join this experience")
❌ Chat says: "You can only view system messages here. Chat is not available in your region"

Meanwhile, Roblox CONTINUES TO ACCEPT MY PAYMENTS. They take my money but deny me the services I paid for.

━━━━━━━━━━━━━━━━━━

📧 WHAT HAPPENED WHEN I CONTACTED SUPPORT:

I submitted 5 (FIVE) support tickets:
• #172240124
• #172532152
• #173346683
• #173352963
• #174566368

EVERY SINGLE ONE — including tickets sent to [email protected] (their official GDPR/data privacy contact) and [email protected] — was AUTOMATICALLY REJECTED and forwarded to "Roblox - VNG Support" in Vietnam.

VNG's response (from agent "Karl"):

"When your account accessed the RobloxVNG app/website, you were presented with the VNG Terms of Service, which included a warning that agreement to the VNG Terms of Service would irreversibly change your account to a RobloxVNG account. Unfortunately, we cannot change your account back to a global user. Therefore, to access the Roblox site, you'll need to create a new account."

Their "solution": ABANDON my 6-year-old account, LOSE all my purchases ($140+), LOSE my created group, LOSE all my progress — and start from scratch.

Then Karl added this gem:

"You have the right to make a complaint to your national authority or another supervisory authority and can enforce to seek your right through a judicial remedy."

They literally told me to go sue them instead of fixing a database entry.

━━━━━━━━━━━━━━━━━━

⚖️ WHAT I DID NEXT:

I took their advice. I filed EVERYTHING:

✅ Better Business Bureau (BBB) Complaint #24933277 — filed June 11, 2026. Roblox Corporation NEVER RESPONDED. BBB officially closed the complaint as "BUSINESS FAILED TO RESPOND" — a public negative mark on their business profile.

✅ Federal Trade Commission (FTC) Consumer Report — filed June 18, 2026. Now in the Consumer Sentinel database accessible to federal and state law enforcement.

✅ California Attorney General complaint — filed June 18, 2026 against Roblox Corporation (headquartered in San Mateo, CA) for potential violations of:
• California Consumer Privacy Act (CCPA) Section 1798.130
• California Business & Professions Code § 17200
• Unauthorized transfer of consumer data to a third party (VNG Games)

✅ Trustpilot review documenting the entire case.

✅ I even tried emailing [email protected] — their server AUTO-BLOCKED my email and told me to send certified U.S. Mail. They literally hide behind requiring international postage to file a legal dispute.

━━━━━━━━━━━━━━━━━━

🚨 THIS IS NOT JUST MY PROBLEM:

Right now, as you read this, Roblox VNG is:
• Banning games that were previously available
• Blocking chat for all VNG users
• Restricting content with "Experience unavailable" errors
• Locking accounts after 180 minutes of playtime
• Killing VPN access so users can't escape

Look at these users reporting the SAME issues TODAY:

@HmRobloxIsDed — "all of the games are banned now on this platform"
@forgottenrainyy — "THEY BANNED SEWH FOR VNG ACCOUNTS"
@Koa1131 — "my own game is IP banned from my own country"
@decaplex_ — "almost all of my recent games are wiped"
@gng_okay8208 — "DELETED THE GLOBAL CHAT AND KILLED THE VPN"
@Mynameisphat148 — "All of my favorite games vanished after 1 night"

This is a SYSTEMATIC issue affecting thousands of users. And Roblox's only answer is: "create a new account."

━━━━━━━━━━━━━━━━━━

❓ WHAT I WANT:

I'm NOT asking for money.
I'm NOT asking for my account to be deleted.
I'm NOT asking for special treatment.

I am asking for ONE thing: manually correct my account region from "VNG (Vietnam)" to "Global (Belarus)."

I have my Belarusian passport ready to prove my identity. I've offered to verify through any secure channel. Roblox refuses.

━━━━━━━━━━━━━━━━━━

📢 HOW YOU CAN HELP:

1. If you're affected by VNG region issues — REPLY to this thread with your story

2. REPOST this so @Roblox and @RobloxSupport can't pretend this doesn't exist

3. Tag any gaming journalists you know

4. If you're a journalist reading this — DM me. I have screenshots of EVERYTHING: all 5 ticket responses, BBB closure, Karl's VNG response, FTC confirmation, California AG filing, transaction history, error screenshots.

Roblox Corporation (NYSE: RBLX) is a publicly traded company worth billions. They can fix a database entry. They choose not to.

@Roblox @RobloxSupport @Bloomberg @TheVerge @PCGamer @Kotaku @Polygon @404mediaco

#Roblox #RobloxVNG #ConsumerRights #CCPA #DataPrivacy

[cyter @cyteraks]

@xnxkwxd I have an inventory of 950m+ and a balance of 120m+, and I've been playing since 2018. It's frustrating that they refuse to change my region to Russia and only impose more restrictions. I hope this issue will be resolved soon.

[cyter @cyteraks]

@xnxkwxd I also accidentally switched to VNG, and the support is refusing to change my region, which is terrible! I have a total of 47k rbx+10k in my limit, and most importantly, I run a YouTube channel about the game JailBreak, which became unavailable in this terrible region yesterday.

[xnxkxvd @xnxkwxd]

📊 GLOBAL VNG VICTIMS — UPDATED COUNT 🌍

7+ countries now documented:
🇧🇾 Belarus (me)
🇺🇸 USA (@rainwqshere)
🇬🇧 UK (@DexExists)
🇻🇳 Vietnam (@0hanszei - locked out in own country!)
🌍 Arab country (@Yafy90)
🇨🇴 Colombia (@GNishiyami - NEW!)
🎮 Unknown (@Vidpadus_JB - $2,000+ damage)

@GNishiyami just shared screenshots of the bot SAYING:
"We are unable to manually update the country or location for your Roblox account at this time."

This is Roblox ADMITTING they refuse to fix this systemically.

This is no longer one user's problem. This is a global pattern.

@Roblox @RblxTracker @Bloomberg @TheVerge @PCGamer @Kotaku @Polygon @404mediaco — at what point does this become a news story?

#RobloxVNG

[cyter @cyteraks]

@xnxkwxd @rainwqshere @DexExists @0hanszei @GNishiyami @Vidpadus_JB I also want to add that I'm from Russia, and the inventory is only available in jailbreak on almost 1b

[cyter @cyteraks]

@xnxkwxd @rainwqshere @DexExists @0hanszei @GNishiyami @Vidpadus_JB oh yes, I've also encountered this issue. First, they took away our trades, and Azimo literally let us know that the problem wasn't on his end and he wouldn't do anything about it. Now, they've even taken away our access to the game.

[cyter @cyteraks]

@asimo3089 jailbreak is not available in Vietnam...

[cyter @cyteraks]

@DatLy79958873 @asimo3089 So maybe you should read up on what this Roblox VNG is before you write anything?

[cyter @cyteraks]

@Aoltexs @DatLy79958873 @asimo3089 OFC children, familiarize yourself with the rules of Vietnam Roblox, because of this, I have my passport data hidden, I'm from Russia, where there were problems with the chat (it was deleted), and the transition to Vietnam made us chat, but now there are no Azimo trades

[cyter @cyteraks]

@asimo3089 with balances exceeding 100m each are unable to join trades.

[cyter @cyteraks]

@asimo3089 ASIMO FIXE THAT PLS, Hi, Asimo, I wrote to you about this error, and I've come up with a solution. Let me explain the situation: For users with regions in Vietnam (all of them) there are no trades anymore due to the non-disclosure policy.

[cyter @cyteraks]

@asimo3089 I have a linked passport and my age is indicated. I suggest making access to trades based on age restrictions or for people with a "VIP trader" gamepass. I have all the gamepasses purchased, and it's frustrating that I and many of my friends

[cyter @cyteraks]

@asimo3089 @PlayAdoptMe @newfissy I suggest making access to trades based on age restrictions or for people with a "VIP trader" gamepass. I have all the gamepasses purchased, and it's frustrating that I and many of my friends with balances exceeding 100m each are unable to join trades. THIS IS NOT FAIR!!

[cyter @cyteraks]

@asimo3089 @PlayAdoptMe @newfissy Hi, Asimo, I wrote to you about this error, and I've come up with a solution. Let me explain the situation: For users with regions in Vietnam (all of them) there are no trades anymore due to the non-disclosure policy. I have a linked passport and my age is indicated.

[cyter @cyteraks]

@asimo3089 I suggest making access to trades based on age restrictions or for people with a "VIP trader" gamepass. I have all the gamepasses purchased, and it's frustrating that I and many of my friends with balances exceeding 100m each are unable to join trades. THIS IS NOT FAIR!!

[cyter @cyteraks]

@asimo3089 Hi, Asimo, I wrote to you about this error, and I've come up with a solution. Let me explain the situation: For users with regions in Vietnam (all of them) there are no trades anymore due to the non-disclosure policy. I have a linked passport and my age is indicated.

[cyter @cyteraks]

@badimo @asimo3089 @Roblox I suggest making access to trades based on age restrictions or for people with a "VIP trader" gamepass. I have all the gamepasses purchased, and it's frustrating that I and many of my friends with balances exceeding 100m each are unable to join trades. THIS IS NOT FAIR!!

[cyter @cyteraks]

@badimo @asimo3089 @Roblox Hi, Asimo, I wrote to you about this error, and I've come up with a solution. Let me explain the situation: For users with regions in Vietnam (all of them) there are no trades anymore due to the non-disclosure policy. I have a linked passport and my age is indicated.

[cyter @cyteraks]

@asimo3089 @Roblox it's not fair, I've been playing since 2018 and they're taking away my trading opportunities. I have over 120M in my account, and I even have a YouTube channel :(

[cyter @cyteraks]

@asimo3089 for roblox vng users, it is not possible to confirm their age using a passport. roblox vng is a special app for Vietnam, and literally all users who have Vietnam in their settings cannot trade