@flyingblue On the phone waiting to talk to a representative all morning to change a flight, which I can't do online as it's a reward flight (?), Excessive wait times, automatically disconnected saying you save me time, call back later. This is not good customer service.
@PulmCrit@gretchensacha I mean, even the best of us gets excited about "striking results" (HAT in sepsis circa 2017). But I get the caution. Can't even go all in on single center RCT anymore...