Dan Welch

Daddy to Jacob and Holly! Workaholic and loves to travel.

[Dan Welch @danjwelch]

@Gymshark shocking customer service by your team today. A faulty item, refusing to deal with it and trying to say it is a crease and it will wash out. 🙄 customer experience at its finest right there 🤦🏻‍♂️

[Dan Welch @danjwelch]

@marksandspencer @kathypinnage Hi Charley, could you perhaps answer the question that Kathy has asked rather than give a “stock” response of “we will give feedback to the food team” Thanks!

[Dan Welch @danjwelch]

@EvoltNetwork Hi, can you please send me a link to direct message you regarding an issue I’ve had today at one of your public charging points. Thanks

[Dan Welch @danjwelch]

@POferriesupdate Thank you, appreciate that.

[Dan Welch @danjwelch]

@POferriesupdate We are sailing this evening with you from Calais, I am getting confused with the messages about check in times. What is best advised as a time to enter the port and start border checks, check in etc? Thanks

[Dan Welch @danjwelch]

@POferriesupdate Hi, we are due on the 21:05 from Calais. Thanks for the quick response 😃

[Dan Welch @danjwelch]

@kclepley How was it being a rockstar? Heard mixed reviews of the Virgin cruises!

[Dan Welch @danjwelch]

@GWRHelp The 16:31 from PAD has been cancelled. I am travelling to SWI and I have got on the 16:28 with my advanced ticket. I assume this is okay….? 🤷🏻‍♂️ Thanks.

[Dan Welch @danjwelch]

Oh and I think to add insult to all of this, this train service was not meant to be stopping at Reading.

[Dan Welch @danjwelch]

@GWRHelp Could you please tell me why you start a train service knowing that the drive can only make it 1 stop. Then you have no driver ready or waiting to take over the train? It does make you wonder the logic…? Also, poor communication from the train crew….😖 1 of 2

[Dan Welch @danjwelch]

2 of 2 Could you please tell me when the contract for your poor service comes to an end? GWR needs to go and a new firm needs to take the service. Anything would be better than the team running this firm!!

[Dan Welch @danjwelch]

@GWRHelp your website is frustrating!! I am trying to submit a refund request due to my service being cancelled this morning and I cannot as the arrival time is in the future. It is poor that I have to wait until the cancelled service arrives…..

[Dan Welch @danjwelch]

@mitchell_hurd @GWRHelp Sadly, this has been happening all year and well before the issues with the bridge in the Oxford area! It is one of those things where the public have no choice but to suck it up and pay stupid prices for poor service. 🤦🏻‍♂️

[Dan Welch @danjwelch]

@GWRHelp Who can I speak to about your appalling train service? Yet again I had to travel home stood in a doorway not able to find a seat as you run 5 car services instead on 9. This is weekly, same service each week. I am paying £160 to stand in a door way weekly. This is not ok

[Dan Welch @danjwelch]

@GWRHelp Thank you.

[Dan Welch @danjwelch]

@GWRHelp Not sure you are understanding Bradley. I wish to speak to someone. You know, telephone and having a conversation. How does one make this happen or can you not as it is all part of the awful service offer as standard by GWR?

[Dan Welch @danjwelch]

@GWRHelp You do not always offer seat reservations, there are various reasons you do not offer seat reservations and these can be found on your website. This is the response I got last time I complained. I want to have a conversation with someone about the shocking service, how do I?

[Dan Welch @danjwelch]

@GWRHelp Why should it matter if I have a seat reservation? You charge over £160 for a ticket and do not provide the service offered. Who can I speak to about this that will give me real answer and not just operational issue? How do you justify these costs?

[Dan Welch @danjwelch]

@Uber_Support you have closed a support case which means I cannot reply to you, I just get a bounce back. The problem here is you haven’t processed my refund. Please give me an email address to contact you on.

[Dan Welch @danjwelch]

@GWRHelp 18:30 Paddington to Cheltenham Spa. This is always happening at the moment and it is really starting to irritate- especially the price of tickets for which quite frankly is a sub-standard service

[Dan Welch @danjwelch]

@GWRHelp Yet again, another short formed service and I am standing in an aisle. Are you willing to explain why? (Not just the “operational reason” line) This is becoming quite the habit - oh and the constant apology from the train manager every 5 mins is starting to annoy!