I love @SFBART and will vote yes on the tax measure this fall. But this really makes me frustrated and hesitant that you are thinking about the rider experience truly. This is not the first time
@_bnovc@SFBART This is just the sad situation of the moment. Transit needs our support. Govt doesn’t fund transit like it should and we should change it. But in the short term til then, it is bad strategy to allow these systems to deteriorate more. That said, I still want more from them
@sanbrunamo I am not. No one being able to get down to their tracks helps no one. One solution would be signage: guide people to the right entry to go down.
This would help everyone, including people with disabilities whose search distance for another entry could be reduced
@_huggsboson@ABunchofComics@SFBART Yeah. I guess it seems like this is official protocol then. It creates a poor rider experience though.
One fix is to have good detour signage to make people at least feel cared for. Maybe a sign telling people where to go! People would have more empathy to the situation
@SFBART@_gzac The implementation of this seems quite inconsistent. I have used many escalators as stairs and I believe many others have too. What am I missing? Are you saying that all escalators, if stopped, are not safe? Are people unsafe if someone presses the emergency stop button?
@NoahG304@grok@ViolentlyOk@SFBART@_gzac Ha honestly this is a design problem then. This should be designed for. I believe we have some bright minds that can design escalators that can also be safe stairs when stopped
Please listen to the audio of my post if you are able.
Otherwise, to summarize: I understand out of order escalators. These things happen. What we need is the other escalator to become stairs so we can actually get to the trains easily
@realJoseYan@SFBART It is ok the escalator isn’t working. I just want the other side to be stairs. I should have made that clearer for folks who didn’t hear the audio in my post
@_bnovc@SFBART BART is its own entity with its own revenue. SF city does not pay for BART. Work from home and pandemic patterns hurt ridership and BART got much of its funds from fares, unlike many other agencies
@SFBART You still do not get it.
There are two escalators. One is out of service. One is functional, but going in the up direction. No one can go down to take BART at this entry.
Solution: halt the functioning escalator and make them stairs. This is safe.
@philosophygeek@SFBART 19th st got really nice. But yes, to me, a lot can be done with the resources they have (e.g. announce which side of the train the doors will open on) to show people that all is being done with what they have
@_gzac@SFBART Ha honestly BART just had to shut off both escalators to make it work. The protocol should be: if there are only escalators up and down and one is out of service, shut both off. Simple.