Danny Tanase

[Danny Tanase @dannytanase]

@pamelaj19 @EE Yeah the backlog for iPhone 18pro max is 3/4 weeks apparently 😳🫣

[Danny Tanase @dannytanase]

All excited to open the parcel with the iPhone 18 in it until I opened the bag and both seals on the box are broken and the phone has dust on it.

@EE how are we letting these “Brand New” phones get to customers in a “non-brand new” state?

[Danny Tanase @dannytanase]

@zakbrownz What did you end up doing?

[Danny Tanase @dannytanase]

@j4ckanderson @EE Absolute appalling ain’t it? What did you choose to do with yours?

[Danny Tanase @dannytanase]

@phatwayne @EE But then I’ll have to wait another month for a new one since it has only been released and I had preordered it

[Danny Tanase @dannytanase]

@Chrisneedssex @EE That’s exactly it! I don’t understand how that’s acceptable. @Apple should be the only ones doing QC

[Danny Tanase @dannytanase]

@queenmiserable @EE That’s exactly what I’m saying!!

[Danny Tanase @dannytanase]

@discorev @EE Been with them for 10 years and it’s just lately that they’ve dropped standards

[Danny Tanase @dannytanase]

@j_macca7 @EE Exactly my point 🫠

[Danny Tanase @dannytanase]

@lb_2561 @EE @ComplainingCow Thank you for involving @ComplainingCow 🙏🙏

[Danny Tanase @dannytanase]

@IngleKeviningle @EE Don’t want to open it in case they’ll replace it tomorrow or so

[Danny Tanase @dannytanase]

@SG_EFC @EE Yeah imma go into Apple tomorrow but I’m not letting this go tho, I will report this higher than just X

[Danny Tanase @dannytanase]

@Pete_Js @EE @Apple Guess I’ll have to if @EE don’t come with a proposition asap

[Danny Tanase @dannytanase]

@artsarise @EE if @Apple was involved, this wouldn’t have happened! Surely @Apple does the QC of the products so the customers can receive them brand new as they cost an arm and a leg. @EE already raised a complaint but I have to wait 72 hrs just for a reply, appalling!!

[Danny Tanase @dannytanase]

@SG_EFC @EE The thing is, I then have to wait for 3/4 weeks for a new one

[Danny Tanase @dannytanase]

@hxll_mxtt @EE Exactly, @EE how does the customer know you’ve not tampered with the phone. It is meant to be brand new!! Appalling

[Danny Tanase @dannytanase]

@spongelover90 @EE Absolutely shocking

[Danny Tanase @dannytanase]

@Pete_Js @EE @Apple They just brushed it under the carpet, I don’t understand how they do business selling open phone boxes and charging full price for them, then if you want return it you have to wait another 3 weeks as there’s a backlog on them

[Danny Tanase @dannytanase]

@MarkAmiga @EE Yeah, on Reddit there are plenty with the same problem and only from EE

[Danny Tanase @dannytanase]

@ItsStuckie @EE That’s exactly it, they don’t give you a discount for an open phone do they?

[Danny Tanase @dannytanase]

@Pete_Js @EE Exactly, raised a complaint but it’ll be pushed under the carpet