Hello @BritishGas I called(0330 100 0303) 27th January to enquire about the EBSS voucher and why I haven't received any. Was told vouchers have been sent. After 20 minutes constantly explaining I hadn't received them we established that you sent them to the wrong address.
Called again today (16th Feb) got told vouchers have been sent. Out of curiosity i ask what address?
Once again wrong address...unbelievable!
What is so hard about taking my address, putting it on your system then sending the vouchers.
So after giving you my address I was told i should received the them fairly soon.
Called 9th Feb explaining that I still haven't received any vouchers. Was told it was down to the government and that you will credit my key when i top up.
Still no joy.
Hello @virginmedia can you please explain why each time i call to cancel my account - you put me on hold for a hour then mysteriously the line goes dead!