David Curley

Advocate of Simplicity and Emotional Engagement driving great Customer Service...with #Genesys #custserv #custexp #cx

[David Curley @dccurley]

@brendanrd @DPDgroup_news @ffx Do you remember ‘read my lips’ campaign by Genesys in the 2000s? To promote human IVR. Perhaps bot designers need to go back to basics to make their chat/voice bots more empathetic. #genesys #cx #CustomerService

[David Curley @dccurley]

@HeathrowAirport thanks for your great staff and customer service I received today. I forgot my passport and your security team helped me make it to my (delayed) flight. #cx #CustomerService thx.

[David Curley @dccurley]

We're recruiting! As we continue to grow we can again offer a great opportunity to have a CX Enterprise Architect join us to help with our demand for Enterprise Business across EMEA! #Genesys, #enterprisearchitecture #customerexperience #presales #cloudcontactcenter

[David Curley @dccurley]

My new favourite beer 😁👍👍 @British_Airways

[David Curley @dccurley]

@GbankSocialcan can I have a loan?

[David Curley @dccurley]

Digital disruption drives CIOs to double down on innovation | CIO #cx #custexp via @CIOonline https://t.co/By6k8Xj9Ls

[David Curley @dccurley]

Legacy #contactcenter software can’t meet modern customer expectations. Read the @Genesys blog to find out how to innovate. #cx #custexp https://t.co/rL7tTbFpcA

[David Curley @dccurley]

Put #Data and #Analytics at the Heart of your #Digital Business via @Gartner_Inc #cx #custexp https://t.co/fYkKBi8LpW

[David Curley @dccurley]

"Bad" Clients Are Your Fault, And How To Fix Them via @forbes #cx #custexp https://t.co/hqUZPbiz6O

[David Curley @dccurley]

How to Create a Brand that Customers Will Want to Return to Over and Over Again via @customerthink #cx #custexp https://t.co/YUqFhkMRcl

[David Curley @dccurley]

Artificial Intelligence -- Not So Artificial. Here's why you should analyze communications-centric workflows in the context of #AI based transformations. @nojitter #custexp #cx https://t.co/yxSDzf3SUu

[David Curley @dccurley]

Customer Journey Maps - What They Are and How to Build One via @Toptal #journeymaps #custexp #cx https://t.co/iPFCJMCdkd

[David Curley @dccurley]

Reach new heights within the customer journey! @technewsworld talks w/ @Genesys EVP @OlivierJouve about new #AmazonLex & #PureCloud integration #cx #custexp https://t.co/n6ZAifwX5M

[David Curley @dccurley]

Discover 4 Awesome Habits of Successful #CustExp Coaches from @CXHighPerform #cx https://t.co/hYsk9SxGAL

[David Curley @dccurley]

Five Trends Shaping The Future Of #CX In 2018 by @BlakeMichelleM via @Forbes #CustExp https://t.co/1EjDoFrtgD

[David Curley @dccurley]

The Hybrid Future of Analytics - stay on-premises or move to the cloud? @CMSwire #cx #custexp https://t.co/HEvA5oDOjS

[David Curley @dccurley]

If you’re a leader, you’re in the people business. And you can’t do that well if you don’t understand yourself or o… https://t.co/CRA4m4ECz3

[David Curley @dccurley]

#Custexp not #omnichannel presence, is key to maintaining brand loyalty via @thedrum #CX #custserv https://t.co/RRGNJInYGP

[David Curley @dccurley]

What makes a great chatbot? Laser focus on #customers via @ClintBoulton #cx #custexp @cioonline https://t.co/wWIYBrzuB6

[David Curley @dccurley]

Applications of #AI — From Immigration to Insurance -- how will #AI impact you? Via @customerthink #custexp #cx https://t.co/eOrdTUmaeo