@JustEatUK my order on 30/12 never turned up. have asked for a refund. It was £30 order and you’ve only sent me 15% off voucher valid until next week. Just want my money back. Not good enough
Health ombudsman Rob Behrens warns that the “toxic” culture in the NHS is undermining patient safety - my report for @thetimes as part of Health Commission https://t.co/szdbmim17A
‘I recognised these tools of intimidation which they use’
Paediatrician Dr Ellen Kriesels told #BBCWATO about her experience when raising a complaint to NHS executives
NHS ombudsman Rob Behrens then called for a wholesale review of NHS leadership
https://t.co/OZIx83009S
"Those who lost their children deserve to know... how it was that doctors were not listened to... Good leadership always listens, especially when it’s about patient safety."
@RobBehrens1884 comments on the Lucy Letby verdict : https://t.co/pwFOtaVfpk
"There must be significant improvements to [University Hospital Birmingham's] culture and leadership and, above all, the Trust must listen to the voices of staff and patients."
Ombudsman @RobBehrens1884 comments on the Well-Led review into UHB.
https://t.co/j78tlClNX2
My copy for @PA on the damning @PHSO report out today which says there is "ingrained defensiveness" in how the NHS responds when patients die avoidably or are harmed https://t.co/U6oAqZvezh
It staggers me that the patronising approach to patient voices persists with structural barriers preventing patients’ insights from improving patient safety as identified in today's PHSO report - see my full response at https://t.co/o02LyUM9RM
What panel would wish for with magic wand:
Change current "toxic" culture of medical staff.
Stop punishing people for making mistakes.
Prioritise safety - staff say they do, but actions don't show it.
Mutual respect between clinican/patient.
#PHSOPatientSafety@PHSOmbudsman
"this must never happen again" is too often the phrase when NHS scandals hit the papers - yet failures are repeated @PHSOmbudsman on its flagship patient safety report
We welcome and endorse the recommendations
@PHSOmbudsman made today in their report, ‘Broken trust: making patient safety more than just a promise’. - See our full response here 👉https://t.co/C3lQvtFnCu
#PHSOPatientSafety#PatientSafety#Accountability
Landmark day at @PHSOmbudsman as we publish our patient safety report ‘Broken trust: making patient safety more than just a promise”. Too many people are still dying from avoidable mistakes in care. Please read the report below. #phsopatientsafety
Today we’re presenting the findings from our new report 'Broken trust: making patient safety more than a promise'.
The report examines cases where patients died due to avoidable errors & sets out how we can #PatientSafety more than just a promise.
https://t.co/HWXRBEcimL
Our new report sheds light on the expectant and new mothers who have been failed by #MaternityServices.
It features stories from mothers who’ve been put at risk, and practical advice for those who find themselves in a similar position.
Read more: https://t.co/bgIVP1h5yF
"You can't split patient safety from culture and leadership in organisations."
We have found very serious patient safety issues at University Hospitals Birmingham.
Watch the interview with Ombudsman @RobBehrens1884 tonight.