Mike Dershowitz

Use the Power of the Free Market for Good not Evil.

[Mike Dershowitz @dersh]

Here's an old article of mine. We already hired a sales exec. Yet, the message remains true. #BPO leaders get better results when they shift their focus on the costs of their human operations. https://t.co/30TncQwsYX via @GoodMenProject #fairtradeoutsourcing #humancapital

[Mike Dershowitz @dersh]

I think the #scooter is as important to the developing world as fiber-optic technology, the microprocessor, inexpensive containerized shipping & the ability to inexpensively purify water. READ: https://t.co/U5QzUeqVr0 #socialeconomics #fairtradeoutsourcing #socialimpact

[Mike Dershowitz @dersh]

Right from that start, you can plan the journey your #employees will take throughout their #employment with you and that begins with pre-employment #benchmarking. This is simply the first step toward #workforcedevelopment. https://t.co/uFHWLgFkX8

[Mike Dershowitz @dersh]

Thank you to @susanhash of #ContactCenterPipeline for inviting me to take part in this discussion about #workforcedevelopment and #upskilling in times of uncertainty. Read here: https://t.co/XDeWwdByy1

[Mike Dershowitz @dersh]

At the end of the day, the #livingwage is about people's lives. It's about how people live their lives and what is reasonable and what is not. What is moral, ethical, and what is not. Read the rest of the article here: https://t.co/di6ns6DkOh #fairtrade #fairtradeoutsourcing

[Mike Dershowitz @dersh]

If you're already working with agent assistive technology or thinking of deploying new technology, how are you dividing the labor and technology to optimize your customer journey? READ: https://t.co/HC7yPDjpQ9 #microskills #bots #futureofwork #workforcedevelopment

[Mike Dershowitz @dersh]

As a contact center manager, your goal is to move the level of #compensation from a single-person living wage to a family living wage. LISTEN: https://t.co/nLiqDdmU7x #livingwage #fairtradeoutsourcing #fightpoverty

[Mike Dershowitz @dersh]

A living wage takes into account what a minimum sustainable level of consumption is that will afford someone a dignified or #sustainablelife. That's what a single-person #livingwage is. #fairtradeoutsourcing #povertyalleviation #compensation

[Mike Dershowitz @dersh]

Whenever I introduce fair trade outsourcing to someone, the conversation always starts with wages. It's likely your current wage policy may be actually harming, and not helping, your employees. LISTEN: https://t.co/VKWWjSprwL #livingwages #fairtradeoutsourcing #compensation

[Mike Dershowitz @dersh]

@TbarrettTiffany @teddykawakami @janetgranger Thanks for the mention, Tiffany!

[Mike Dershowitz @dersh]

When faced with personal issues, your employees will choose to solve the crisis versus their job because the economic consequences may be less. Read my latest Linkedin article: https://t.co/MlwKcTMycv #breakingpoint #employeeengagement #employeehappiness #productivity #work

[Mike Dershowitz @dersh]

Read my latest article for Contact Center Pipeline, "Giving Tenure Vs Merit Increases Erodes Productivity in Your Agents" here https://t.co/s3rwkPeihc #meritpay #tenureincreases #productivity

[Mike Dershowitz @dersh]

I was invited by my good friend Bruce Belfiore of BenchmarkPortal to talk about the market forces that push businesses to offer market-based wages as opposed to a living wage compensation. If you haven't listened in yet, you can still catch our talk here: https://t.co/kKgTuJVErX

[Mike Dershowitz @dersh]

Until BPO firms adopt a strategy like ours, market forces will continue to create negative outcomes for Agents. But we have to start somewhere. READ: https://t.co/VZJzkHldff #FairTradeOutsourcing #PovertyAlleviation #PovertyReduction (Photo by kate.sade on Unsplash)

[Mike Dershowitz @dersh]

I believe in capital ownership/entrepreneurship as a sustainable solution to fighting poverty. Let's give the poor a chance to participate in the local economy. READ MORE: https://t.co/QngvGY7ya4 #fairtradeoutsourcing #fightpoverty #supplychainmodel #socialimpact

[Mike Dershowitz @dersh]

Now that our 6th Impact Report is out, we can proudly say no household in #FairTradeOutsourcing lives in poverty vs. 18% for #Philippines in total. Download here: https://t.co/qRutsGtKGG #socialimpact #impactsourcing #impactreport #fairtradeoutsourcing #philippines #fightpoverty

[Mike Dershowitz @dersh]

Paying a living wage is non-negotiable because your agents' basic physiological and safety needs come first. Read my newest article here: https://t.co/drS2aDUkpD #livingwage #employeeengagement #basicneedsfirst #fairtradeoutsourcing

[Mike Dershowitz @dersh]

With the $15/hour raise in #minimumwage, policy makers are being short-sighted. You can't have a minimum wage without #minimumhours. Read more: https://t.co/93ldklV6lF #povertyalleviation #publicpolicy What do you think about setting minimum hour guarantees?

[Mike Dershowitz @dersh]

With the use of AI at work, repetitive jobs that are tedious for some people are handled well through complex automation processes. If programmed properly, AI-enabled processes result in a low error rate. Read more: https://t.co/LIMq3ZjnWt #KYC #customerservice #stopidentitytheft

[Mike Dershowitz @dersh]

Yes, we should raise the #minimumwage nationally but $7.25 is not realistic (it's a #povertywage not a #livingwage). In Philly, it should be $12.20 but in San Francisco it should be closer to $17 or $18. Read more: https://t.co/gs4FIBE9Lh #linkedin #economics