Dear @IndiGo6E what mismanagement is this?My parents are travelling from knp-mumbai. On ground theyโre told that the flight is cancelled. And you are sending me an email that says the flight is rescheduled. what chaos is this? This is extremely disappointing #Disappointed
@IndiGo6E When the boarding machines do not have baggage prints and when the check-in counters are understaffed. And then passenger is denied boarding after informing the staff.
How is boarding denied? When there was no intimation that boarding would be cancelled on SMS?
@dishha_way Sorry for the experience, Ma'am. Our boarding gate closes 25 min prior to the scheduled departure. Please know, we've to close our gates as per the published schedule as we can't keep others waiting. Please visit https://t.co/AsN3gCGyCF for more info. Hope you understand. ~Shashi