diveboy

[diveboy @diveboylondon]

@firstdirect why is it so hard to pay in a cheque? At an HSBC branch … the machines don’t work (they never do), the app doesn’t work and now I’m standing in a long queue… it shouldn’t be this difficult

[diveboy @diveboylondon]

@EurostarUK Made a booking for 2 people but it only has one name on both tickets, mine. Cannot change the name, bot doesn't understand, contact form doesn't recognise the (correct) booking number, phone lines not taking calls. How do I correct this error?

[Zoe Diderich @ZoeInterpreter]

You can save a life - learn #CPR and #defibrillation at the Westway Sport & Fitness Centre Sunday 16th Oct - drop in anytime between 2.30-4.30pm. #RestartAHeart #restartaheartday

[diveboy @diveboylondon]

@GatwickExpress Still waiting to hear you explain as to why I can’t collect from a ticket machine. This wouldn’t be an issue if you just had e-tickets. Please respond.

[diveboy @diveboylondon]

@GatwickExpress turns out that you can’t actually collect tickets from the machines (not that the staff knew that), so had to queue at the ticket office. Yet more stress to your pointless lack of e-tickets.

[diveboy @diveboylondon]

@GatwickExpress Yes, I understand that I can collect from the station. The whole point is that I want an e-ticket and don't want to pay £20+ for the privilage (or £6 for a stamp). Do you not see how nuts this is?

[diveboy @diveboylondon]

@GatwickExpress The only ticket option on your site is to collect from Victoria (or pay you £6 for the price of stamp!!!) - why are there no mobile ticket options (and why can't I use Apple Pay)?

[diveboy @diveboylondon]

@GatwickExpress You're trying to deflect it back to me by suggesting I have a 'choice'. The ticket is the same, except I have to pay £20+ for a QR code. Also, it's £6 for a stamp (Royal Mail) if I want it by post. Does it come in a gold envelope?

[diveboy @diveboylondon]

@GatwickExpress None of this makes any sense. 1. You gave me a link to the same ticket (which you said was an e-ticket) 2. Are you saying that it is more than £20 (for 2) just for the 'privilage' of having a digital ticket? Your system is utterly ridiculous.

[diveboy @diveboylondon]

@GatwickExpress Er nope (hence the reason for my question in the first place).

[diveboy @diveboylondon]

@GatwickExpress OK, just so I've understood this correctly, you don't actually tell me that when I add to basket/select payment, I have to wait right until the end?

[diveboy @diveboylondon]

@GatwickExpress Not sure why this is relevant to the question, but it's 18th May

[diveboy @diveboylondon]

@GatwickExpress Sure, it's on 12th May and its a return

[diveboy @diveboylondon]

Not having used @STN_Airport for a while I’d forgotten how rude the security staff are. That and the long queues make for a miserable experience

[diveboy @diveboylondon]

Departure times are now 3hrs after check in. I’m updating this because there is zero information from #eurotunnel and staff have vanished!

[diveboy @diveboylondon]

Massive delays of 1.5+ hrs at #eurotunnel @LeShuttle due to @UKBorder processing at a glacial pace. Looks like total incompetence

[diveboy @diveboylondon]

Correction, @LeShuttle delays are 2hrs+. @UKBorder please explain why all our documents are uploaded in advance yet it takes so long to process everyone

[diveboy @diveboylondon]

@LeShuttle I upload 2 x NHS pdfs for vaccine status for myself and my wife. Mine was verified, my wife’s wasn’t. Did it twice. This makes no sense at all.

[diveboy @diveboylondon]

@POferriesupdate Will they? They didn’t reply to my previous query, so I don’t have much hope.

[diveboy @diveboylondon]

@POferriesupdate So much for priority boarding. 12 quid extra and ended up boarding almost last. You can’t charge for a service and then not deliver it.