Dennis D. Mullert

International business development leader, contact center expert, technology speaker, helps companies deliver AMAZING customer experiences!

[Dennis D. Mullert @DMullert]

For years, #AI has helped businesses automate, analyze, and improve efficiency. Tools like @Five9 AI Insights turn data into valuable intelligence. Learn how to do more with your data. #CX #TheNewCX https://t.co/barwIMqnhv

[Dennis D. Mullert @DMullert]

@Five9 announced Spotlight for Five9 #AI Insights, a new offering designed to help companies utilize generative AI-powered insights, using Five9 Genius AI, & unlock the full potential of their customer interaction data.
https://t.co/lqqGOIM6d5
#TheNewCX

[Dennis D. Mullert @DMullert]

#CX is evolving fast, and many brands are struggling to keep up. The key is a proactive approach:

1️⃣ Design frictionless experiences
2️⃣ Empower agents with the right tools
3️⃣ Leverage customer feedback

Read on:
#TheNewCX #AI @Five9 https://t.co/9EbM3gE9ZD

[Dennis D. Mullert @DMullert]

We announced @Five9 Fusion for @Salesforce, an offering that combines Five9's real-time system of action with Salesforce's #1 #AI #CRM, to create a fully integrated, AI-elevated solution for customer experience. Read on:
#PartnerPowered #CustomerExperience https://t.co/Ht8udCWCr5

[Dennis D. Mullert @DMullert]

🏆 @Five9 AI Agents won the 2025 Artificial Intelligence Excellence Award for Innovative #AI Products. Plus, Five9 GenAI Studio was named a finalist. Big thanks to @BigAwards for the recognition. #AIAwards #TheNewCX https://t.co/FQhilUrO92

[Dennis D. Mullert @DMullert]

Kristine McNamee, VP Global Guest Contact Centers at @WyndhamHotels explores what #TheNewCX means to her and the power of customer experience personalization. Learn more about our customers' stories: https://t.co/7tfkFMaYLy
#CustomerSuccess #PowerOfMore @Five9

[Dennis D. Mullert @DMullert]

📢 Big news: @Five9 announced Five9 Fusion for @Salesforce, a unified #CCaaS and #CRM solution. Read more via @cxtodaynews:
#PartnerPowered #CustomerExperience https://t.co/OYHV4zDwzy

[Dennis D. Mullert @DMullert]

This year's Customer Success Book you'll find real-world success stories from businesses that have embraced #TheNewCX—transforming contact centers, integrating AI, empowering agents, & delivering smarter, seamless experiences. #PowerOfMore @Five9 https://t.co/uiPKuHs8N5

[Dennis D. Mullert @DMullert]

Get ready for the next @Five9 #AIIRL tour stop in Raleigh, NC. Join us to hear real-world insights from experts at @Cresta, and @NM_Financial as they share real-world use cases, insights, & inspiration. Secure your spot:
#TheNewCX #CustomerExperience https://t.co/QQW6ANC2X2

[Dennis D. Mullert @DMullert]

@TDSYNNEX Maverick announced a strategic European partnership with @Five9. Together, we're bringing AI-powered cloud contact center solutions to businesses across 20 European countries. Read on:
#PartnerPowered #TheNewCX #CustomerExperience https://t.co/CghyePuQN2

[Dennis D. Mullert @DMullert]

@Five9 customer ALDO Group is stepping up its #CX game with AI-powered #WorkforceManagement. In this @CX_Network interview, discover how the iconic brand is using #AI to boost efficiency and empower agents. 💬🤖
Read more:
#TheNewCX Network https://t.co/8MqDfsPccB

[Dennis D. Mullert @DMullert]

🚀 Retail leaders are transforming #CX—are you? Retailers worldwide are leveraging AI, automation, and cloud technology to enhance customer experiences and drive efficiency. See how top brands are achieving real results:
#RetailCX #TheNewCX @Five9 https://t.co/8um3CxylMW

[Dennis D. Mullert @DMullert]

Exciting news! @Five9 is heading to Asembia AXS25. Let's connect, collaborate, and explore new opportunities with the Five9 Intelligent CX Platform, powered by AI. Schedule a meeting with our team:
#Asembia25 #HealthcareCX #TheNewCX @asembiarx https://t.co/A2gcE6a8sD

[Dennis D. Mullert @DMullert]

Nuestro equipo está listo para Customer Experience Summit 2025 en nuestro stand no. 25.

✅ Envía un mensaje a Diana Carolina Lemus, @Five9 Regional Sales Director, en LinkedIn para agendar tu reunión. #CXSUMMIT2025 #CX #InteligenciaArtificial @BPrO_org https://t.co/dEUidSgJX8

[Dennis D. Mullert @DMullert]

@Five9 is proud to be named to the 2025 @CRN AI 100 list for our work in AI for Software. Read on:
#CRNAI100 #AI #TheNewCX https://t.co/LTlOf7wdnj

[Dennis D. Mullert @DMullert]

At @Five9, we are committed to AI innovation, and we are proud to be recognized as an AI leader by the @BigAwards 2025 AI Excellence Awards. Read on:
#ArtificialIntelligence #AIAwards #InnovationExcellence #TheNewCX https://t.co/IWwy2inqsv

[Dennis D. Mullert @DMullert]

95% of consumers say they tell someone to stop buying from a brand after one bad service experience.

Join @BlairPlez & @Five9's Matt McGinnis as they unpack key findings & real-world #CX strategies. #TheNewCX #PowerOfMore https://t.co/nULmxVq8Nv

[Dennis D. Mullert @DMullert]

@Five9 2025 Customer Experience Report is here! Get insights into evolving consumer expectations & winning #CX strategies.

🚀 72% of consumers are open to AI-powered interactions
🤖 54% see GenAI as key to better CX
#PowerOfMore #TheNewCX #AI https://t.co/jMlroB8j6Q

[Dennis D. Mullert @DMullert]

AI's impact on #FinancialServices has been debated for decades, but #GenAI is changing the game. 🚀

See how @Five9 Genius AI is shaping the future of #CX in banking, lending, insurance, and beyond. #TheNewCX https://t.co/RpvEvO77jw

[Dennis D. Mullert @DMullert]

🏦 @CentralBankMO achieved 80% intent-matching accuracy with the help of @Five9 AI Agents. Learn how Central Bank is doing more with the Five9 Intelligent CX Platform. #PowerOfMore #TheNewCX #CustomerSuccess #AI https://t.co/LZjAgIRtoj