Donna Bell

[Donna Bell @donna_bell82]

@virginmedia As explained previously, it is now rectified!!However, the service was atrocious whilst waiting for the matter to be resolved, as per usual, nobody cares as long as you are making your payments in full and on time!

[Donna Bell @donna_bell82]

@virginmedia absolutely appalling service!!! They tie you in for 2 years too so once they’ve trapped you, that’s you stuck with them! #avoidvirginmediaatallcosts

[Donna Bell @donna_bell82]

@virginmedia No update via the above link and had to call 3 times for updates (which were incorrect). Was advised I’d receive a text message when issue resolved, still awaiting a text? Sounds as if you are another person not interested in making a difference or getting to the root cause!

[Donna Bell @donna_bell82]

@virginmedia 18 months is a long time to be locked into a company where the customer service is dire. Internet was off for 4 hours yesterday, not one update received for the duration. Can’t believe a word that is said over the phone as nothing materialises, nobody seems to care either.

[Donna Bell @donna_bell82]

@NUFC why introduce a new digital ticket system to all supporters without trialling it first? It’s a shambles!!!

[Donna Bell @donna_bell82]

@TUIUK there’s a flaw with the TUI app this evening when selecting to pay monthly. The full balance has been taken in error!

[Donna Bell @donna_bell82]

@premierinn The reservation confirms we have breakfast booked for Feb 2023 yet the room us booked for Feb 2022. It is a failing on Premier Inns part not the customers. The hotel is now fully booked.

[Donna Bell @donna_bell82]

@premierinn your reservation system needs to be sorted, it allows you to book hotels for dates that have past. How can that be? We are now without a hotel as fully booked for the dates we wanted to visit!

[Donna Bell @donna_bell82]

@AsdaServiceTeam why offer a substitution service on home deliveries if the substitution is nothing like the original item ordered?! Also, where is the quality control in checking dates on items despatched for home delivery. The whole point of a home delivery is for convenience!

[Donna Bell @donna_bell82]

@SkyCustomerHelp disgraceful that in 2021 an internet issue can not be resolved for more than 72 hours. If I lived in a remote area could agree to some extent. Very little work carried out to date!!

[Donna Bell @donna_bell82]

@SkyBroadbandd 2021 & having to wait 72 hours for an internet connection to be fixed isn’t acceptable when so many people are reliant on this! £3.30 compensation per day per customer is a disgrace!!! Anybody who needs a reliable service don’t choose Sky as your provider.

[Donna Bell @donna_bell82]

@TheRangeUK ordered garden furniture early March to be delivered 1 week later! Delivery delayed on numerous occasions, due for delivery today & received text at 11.30 confirming delivery delayed once again #customerservicenonexistent

[Donna Bell @donna_bell82]

@JDOfficial received confirmation 5 days before Christmas order can’t be fulfilled! Please send refund ASAP 🤬

[Donna Bell @donna_bell82]

@LoveWilko I’m still awaiting a response 7 days after querying missing items & accepting all deliveries!

[Donna Bell @donna_bell82]

@CP_UK_Sherwood if I book a midweek break for next week is there still availability to book the 2 x 2 hour swimming sessions? #pleaseconfirm

[Donna Bell @donna_bell82]

@jet2tweets Sent all info requested and still no reply 🤔 #jetmustnotwantcustomnextyear🤷‍♀️

[Donna Bell @donna_bell82]

@jet2tweets kept my deposit and wouldn’t provide me with the option to change my holiday #howmuchmoneyhavetheymadedoingthis? #quicktotakemymoneynotquickenoughtohelp

[Donna Bell @donna_bell82]

@Argos_Online wrong item delivered. Why can’t the correct item be delivered and the other collected when normality resumes and the shops re-open. #customerexperience

[Donna Bell @donna_bell82]

@Argos_Online sent wrong item of furniture, understandably cant return right now however do the right thing and deliver the correct item. When current issues are over with collect the incorrect product #nothanksforsupportingyourbusinessthroughtoughtimes

[Donna Bell @donna_bell82]

@premierinn on your non flexible rate rooms is there going to be any allowances to amending bookings due to Covid 19?