Andy Doughty

[Andy Doughty @dunitD]

@jet2tweets 40+ mins and counting on LS1042 Rhodes to Manchester. Cabin temp 37°C, no air con, kids crying, elderly passengers struggling in the heat, and no sign of take-off. Passenger welfare should come before boarding stats. Really poor.

[Andy Doughty @dunitD]

@jet2tweets - appreciate snow is uncontrollable but usually you send texts to customers with updates. At Barca Airport with zero updates. Flight was due 11.50 to MAN. Waiting for the 7.30 flight status incoming to Barca which isn’t updated.

[Parkdale Athletic U9s @ParkdaleAth]

Looking forward to our next pre season match with @BHRCeltic. It will be a tough one!

#parkdaleathletic #weareparkdale #football #grassrootsfootball #kidsfootball #friendlymatch

[Andy Doughty @dunitD]

@BritishGas @BritishGasHelp still no fix on the app to show gas usage. Going through the winter blind on cost/usage despite 4 requests to give me visibility. It’s now been 4 months with last update 12 days ago it would be fixed in 10😡

[Andy Doughty @dunitD]

@BritishGas 16 calls in 4 months and 13 of them cut off but no call back. All I want is for you to fix my smart app so it shows gas consumption and cost. So many repeat calls on the same query and nobody can fix the issue. Complaints been 12 weeks without acknowledgment also😥

[Andy Doughty @dunitD]

@jet2tweets Promised a response after 6weeks, now 8weeks. Zero updates or communication. Really poor @jet2tweets. Manage customers expectations. And Jet2josh stop telling people to DM as you never respond !

[Andy Doughty @dunitD]

@jet2tweets - day 26 of DMs/tweet attempts and trying to get through to your call centre. Promised a call back at last…but never happened so back to daily calls 🧐

[Andy Doughty @dunitD]

@jet2tweets After 70mins Managed to get though today for 3 mins, agent apologised as call started advising the call might drop as team are homeworking and have constant telephony issues. Guess what call died shortly after 🫣

[Andy Doughty @dunitD]

@jet2tweets Still nothing from Josh and the Jet2 crew 🥹anybody would think they ignore customers that have already travelled and are just focusing on the sales 💰💰💰💰💰

[Andy Doughty @dunitD]

@jet2tweets I have done this 3 times already via DM. I think from what CS team are saying they are just cherry picking sales messages and discarding any post service questions or request it’s related to revenue vs service apparently

[Andy Doughty @dunitD]

@jet2tweets sent serval DMs in the span of 2 weeks. None of them read/replied to 🤷‍♂️🤷‍♂️🤷‍♂️

[Andy Doughty @dunitD]

@jet2tweets - 7th attempt trying to successfully connect to one of your Homeworking agents 60mins waiting and being disconnected. Help!

[Andy Doughty @dunitD]

@podpoint do you man your phone lines? been trying to call you for 10days. Always 1 call waiting but nobody answering.

[Andy Doughty @dunitD]

@virginmedia 10 drops in internet connectivity daily. Getting worse, trying to contact to close services and waiting for hours to get through

[Andy Doughty @dunitD]

@virginmedia is the broadband dropping 16-20 times a day still a national issue or localised to north west of England. Effecting nearly everybody I speak to. Any updates on fixing ?

[DazzaRigs @DazzaRigs89]

Just collected my weekly @leagueexpress, to my surprise the front cover has no mention of @Saints1890 lifting the LLS! Inside also has minimal mention...actually 4 lines!! Surely this is far more of an achievement than Leeds beating London?!? @MartynSadler @RedVeeDotNet #Shocked

[Andy Doughty @dunitD]

@virginmedia Any idea of a resolution time? Completely get emergency work but i go to service portal and it says no issues. It’s only when you speak to a support agent on the second call they say there is issues and it’s planned maintenance advised fixed by 12 yesterday.

[Andy Doughty @dunitD]

@virginmedia broadband down again Friday, Saturday and now Today in WA10 area. Once again “known maintenance” but no communication to customers !

[Andy Doughty @dunitD]

@manairport terminal 2 car park multi-storey completely grid locked. Been trying to exit for 1 hour. Can you get some staff to co-ordinate this please. Complete Joke!

[Andy Doughty @dunitD]

@virginmedia Good call BT sports through the SKY platform is working, it’s just the Virgin media platform nobody in the area can get. Thanks !!