Dounia Ouchene

On a mission to innovate and improve public services | (public) service design | designcoder | future fit government | civil servant RVO | X Lab

[States of Change @States_Change]

Moving beyond citizen assemblies and traditional public engagement, 'participatory futures' techniques help people to develop a collective image of the future they want, so that we can make better, more informed decisions. 🔮

https://t.co/GNq3zvE8u4

[Dounia Ouchene @duurzaamdoen]

Here’s how the design of any service can include 8 perspectives from different 4 stakeholders by solving a puzzle with narratives! Thanks @mxiqbal https://t.co/ES0ScpdZBJ

[Ben Reason @breasy]

Happy to join remotely. Wish I’d ben there.

[OECD Observatory of Public Sector Innovation @OPSIgov]

Put yourself to the fullest possible use, which is all I think that any conscious entity can ever hope to do, and provide feedback on the @OPSIgov primer on Artificial Intelligence by 1 September https://t.co/QkqwLHbBM7

[Dounia Ouchene @duurzaamdoen]

Now, is the best timing for change!

[Majid Iqbal @mxiqbal]

Did I tell you about the new course I will be teaching? It is called Promising Patterns: Strategic design in services. Take a look.
https://t.co/AkcIx1bYYI

[Majid Iqbal @mxiqbal]

Reading this book will ward off evil --- dark, deep and ‘disturbingly small’ design flaws that cause services to fail in the most unexpected ways --- and prevent headaches and heartaches.👹⚡🧙🏼‍♀️

https://t.co/Tm5VqJ924V

[Dounia Ouchene @duurzaamdoen]

@elisagiaccardi Congrats!

[Elisa Giaccardi @elisagiaccardi]

Finally out! Generating value across academic and professional design practice in the Internet of Things. Check it out at: https://t.co/nA8CIcj5Kl #IOT #designpractice

[Dounia Ouchene @duurzaamdoen]

Dacht ze van de week al ingezet te hebben, maar vanavond bleek iets vreemds aan de hand. Nu nog steeds! @guidohummel

[Dounia Ouchene @duurzaamdoen]

Thank you @mxiqbal and @elisagiaccardi for sharing your perspectives at Xlab Xtap @RVO_Nederland

[Dounia Ouchene @duurzaamdoen]

“Services are an agreement between things” RVO Xlab Xtap guest speakers @mxiqbal @elisagiaccardi about #policyinnovation perspectives

[Dounia Ouchene @duurzaamdoen]

Dag Ben, ook ik ben Shells nieuwste aandeelhouder. Verander de wereld: stap over op duurzame energie @vanbeurdenshell https://t.co/oGijpyESjk

[Dounia Ouchene @duurzaamdoen]

Aanrader voor iedereen die meer wil begrijpen wat de praktische kunst is bij het ontwerpen van diensten! Onze oud-collega en mede-oprichter van X Lab ontluikt in deze training boeiende principes en zienswijzes op diensten.

[Majid Iqbal @mxiqbal]

Get new design chops! This new course I will be teaching. This December. In Amsterdam.
https://t.co/JwtMwYEoPB

[Davied @mastodon.social 🇳🇱 🇪🇺 🇺🇦 @davied]

Hoe definieer je als organisatie(onderdeel) wat je maatschappelijke opgave is? Op welk niveau (niet op taakniveau)? Bepaal je dat zelf (of de samenleving)? En als andere overheden ook denken dat ze voor diezelfde opgave staan (wie heeft welke toegevoegde waarde)?
#publiekewaarde

[Dounia Ouchene @duurzaamdoen]

Mogelijk vindt je geen vreedzame voorbeelden omdat het concept van landgrenzen per definitie niet vreedzaam is @ministerBlok https://t.co/XFr2lzVGiS #veronderstellingen #seeinglikeastate

[Harmen Harmsma @HarmenHarmsma]

Great read 😃 Special thanks to Dounia (@duurzaamdoen) and Stephan Jenniskens for their great work and progress at our X-lab @RVO_Nederland https://t.co/jTQlrZ9jLl

[OECD Observatory of Public Sector Innovation @OPSIgov]

.@snowded “Measure vectors not outcomes. Where people are working extrinsic goals it destroys intrinsic motivation.” #opsi2017

[OECD Observatory of Public Sector Innovation @OPSIgov]

.@snowded "Stop trying to redesign systems. Do something with the systems we have now." #opsi2017

[Dounia Ouchene @duurzaamdoen]

Can I, as a citizen, receive a daily message thanking me for paying taxes and how it was spend today? #transparancy #OPSI2017 @OECD

[Benedicte Wildhagen @benedicte_wildh]

DJ Snowden: we’re using measurement systems for building bridges to measure human services. We need to change the way we think #opsi2017