Car insurance claim ongoing for 9 months, inadequate complaint handling process, no responses to emails and no resolution in sight! Completely let down by the customer service, costing us more money and no car to use. Single worst customer service experience of our lives! @lv
Another day, another (almost) 3 hours on hold for the call to be dropped. How is this reasonable?? @asksheilas@askesure Single worst customer service experience of a lifetime. Can this call be an email??? What do you need? Is anyone actually taking calls?
@asksheilas My partner has lost almost 2 days of her life on the phone on hold over the last few weeks only for her call to be dropped over and over! We have had a smashed car on the drive for 8 months! This is beyond a joke now! Can anyone help????
@asksheilas I haven't had any response from the DM I sent. This feels like another way to fob me off. This is by far the worst customer service I've ever experienced in my life #sheilaswheels#esure@esure can you help?
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