@masikafelix@SafaricomPLC Safaricom Mpesa app has the balance hidden and you can view it on a single click. Displaying the balance to strangers is my concern since I do almost all my transactions on Mpesa and I am required to display the message.
Hi @SafaricomPLC, you mask everything in M-Pesa texts except my balance, but your merchants tell us to “show message” to confirm payment. That’s a privacy issue. Please remove balances from M-Pesa SMS. Let customers check it themselves.
@AKUHNairobi Not related but today I called your contact centre and was answered with no empathy at all. Your staff brushed my request off. I’m so didappointed and sick of the poor service I received.