Estelle van Heerden

Master reader of people and owner of ♡ things! Faith keeper,realist and society rule-breaker.

[Estelle van Heerden @eesfirebrand]

@RSAWEB @OpenserveZA what exactly is the problem in Robertson? 5 hours with no fibre and countinh

[Estelle van Heerden @eesfirebrand]

@OpenserveZA no fibre in Robertson. @RSAWEB has logged a ticket. When will service be restored?

[Estelle van Heerden @eesfirebrand]

@RSAWEB !! Holding for 25 min on your technical support line NO ANSWER what the $%^&!

[Estelle van Heerden @eesfirebrand]

@RSAWEB i have been holding on your call centre line for 15 min. No response on whatsapp. If you are not going to respond why mention it at all??? Fibre box good, wifi router not!!

[Estelle van Heerden @eesfirebrand]

@RSAWEB cannot get through on call centre. My internet is down. FIBRE Box all good

[Estelle van Heerden @eesfirebrand]

@RSAWEB @OpenserveZA @RSAWEB a technician from @OpenserveZA just arrived and we are up and running! Thank you, thank you

[Estelle van Heerden @eesfirebrand]

@RSAWEB and @OpenserveZA . I logged a call with @RSAWEB this am. My internet is down despite 4 green lights on router and 4 green on fibrebox. I was told @OpenserveZA will call to send a technician asap. No call yet. This is beyond frustrating!!

[Estelle van Heerden @eesfirebrand]

@RSAWEB @OpenserveZA Thanks, @OpenserveZA i need a call from your tech team and an appointment to fix my fibre asap!!!

[Estelle van Heerden @eesfirebrand]

@RSAWEB Urgh...here we go again...all green lights on router, fibre box...now needing to get openserve here..another week lost. Sending you my invoice for lost connectivity @RSAWEB

[Estelle van Heerden @eesfirebrand]

@OpenserveZA where do i check outages? I am told by @RSAWEB my area is down, from previous experiences not always the case

[Estelle van Heerden @eesfirebrand]

@citythinkspace @RSAWEB Good question

[Estelle van Heerden @eesfirebrand]

@RSAWEB YEAH!! After 3 long days i am connected again. Thank you to the awesome agent who assisted me!

[Estelle van Heerden @eesfirebrand]

@RSAWEB Hire more EXPERIENCED Call centre staff in like 3 days ago. Go to 24 hour service in shifts.. should we all tell you how to run a business??

[Engineering @RDC_SA]

@RSAWEB @RSAWeb you need to be open and honest around this massive outage- its almost unprecedented in the industry in which you occupy, bar war or natural disasters. You clearly have no disaster protocols in place, no recovery plan, zero meaningful communication.

[Estelle van Heerden @eesfirebrand]

@RSAWEB @koosmyburgh !!!! Hire more people

[Estelle van Heerden @eesfirebrand]

@RSAWEB NOOOOOO FIBRE NOT UP AND RUNNING. HIRE MORE TECHNICIANS, GIVE BETTER SUPPORT FOR ALLLL CUSTOMERS. 3 DAYS WITH NO FIBRE AND YOU ARE SHIFTING FOCUS 2 HOURS HOLDING ON CALLS TO SPEAK TO SOMEONE

[Estelle van Heerden @eesfirebrand]

@RSAWEB 3 DAYS AND COUNTING!! WHY ARE YOU BEING SELECTIVE WHO YOU HELP. LOG A TICKET, SAY WE WILL CALL YOU IN 2 HOURS ..NEVER HAPPENS!!!

[Estelle van Heerden @eesfirebrand]

Right.. @RSAWEB you leave me with no alternative. @koosmyburgh what are you going to do? 3 days without connectivity. 3 hours spent holding on calls, £5000 of income lost a day and still only a orange button. No fibre, no call centre assistance.

[Estelle van Heerden @eesfirebrand]

@Cfengwong1960 @RSAWEB I tried it to the letter and i am still down

[🎲 @PlutoSaints]

@RSAWEB 1. fire your engineers
2. fire social communication people

or lose your treasured 4.7 rating