Emmett Higdon

Director of Digital Banking, Javelin Strategy & Research

[Javelin Strategy @JavelinStrategy]

The 2024 editions of our annual Mobile Banking Scorecard and Online Banking Scorecard are out!

@usbank earned Best in Class in both. Steady upgrades to its digital experiences resulted in the bank’s first “Best in Class” designations.

Learn more: https://t.co/8Ak04M0ISP

[Javelin Strategy @JavelinStrategy]

Javelin’s review of checking account ledgers in leading mobile banking apps illustrates widespread flaws that inhibit skimming of transactions, slow readability, miss opportunities to deepen engagement, and more.

https://t.co/lDFHU8HNAD

[Javelin Strategy @JavelinStrategy]

Exploring AI's impact on merchant operations at the NRF conference in NYC. Industry leaders discuss smart use cases, enhancements to offerings, and consumer shopping experiences. Read insights and recommendations for advancing AI deployment. https://t.co/svv2fQYQah

[Javelin Strategy @JavelinStrategy]

The PFM space has always been FIs’ game to lose. However, the longstanding success of the app Mint and the reaction to its demise underscore that an opportunity for FIs to win remains if they can learn from the past.

Read the report: https://t.co/hDIGJ34Imq

[Javelin Strategy @JavelinStrategy]

An Indian fintech that offers banking services for people immigrating to the United States has rolled out a phone plan product. Javelin's Dylan Lerner shares his insights. Read here: https://t.co/r6e8WA9e8T

[Javelin Strategy @JavelinStrategy]

Regional banks are probably not going to have all the assets or deposits of their customers, but if the bank is the easiest place to move money or monitor accounts, customers may decide to route all of their transactions... said @ehigdon via @AmerBanker
https://t.co/320KH2irrw

[Javelin Strategy @JavelinStrategy]

“You can’t just assume that a perfectly worded email or phishing attempt—just because it has the right bank logo—is okay. You’ll have to dig deeper than that.” - says John Buzzard of Javelin Strategy & Research via American Banking Journal.
https://t.co/THa894McpY

[Emmett Higdon @ehigdon]

Don't take our word for it. Check out the benefits that Bard says you'll get from our upcoming automation webinar with Nuance! Spend an hour with us on June 6 and get inspired.

[Javelin Strategy @JavelinStrategy]

Join our webinar on the future of digital banking and intelligent virtual assistants! @JavelinStrategy’s @ehigdon and the guest speakers from @NuanceInc and @ConsumersCU will explore how AI solutions can enhance digital banking interactions!

Register now: https://t.co/t4F0kUkYpw

[Javelin Strategy @JavelinStrategy]

🗣️ Join us as @JavelinStrategy’s @ehigdon shares consumer insights into what delights and frustrates digital banking customers about today’s automated interactions. #AI #ChatGPT #VirtualAssistants @NuanceInc

Register now: https://t.co/GAsOAp6Ye5

[Javelin Strategy @JavelinStrategy]

The 2023 Identity Fraud Study marks the 20th anniversary of the most comprehensive study on identity fraud produced independently by @JavelinStrategy.

A special thank you to our sponsors: @AARP, @Equifax, @FISGlobal, @Neustar, and @BioCatch
https://t.co/xv8lPpw9B6

[Javelin Strategy @JavelinStrategy]

“The ATM definitely is not dying,” said Brian Riley, director of credit advisory services at Javelin Strategy & Research.

Read the full article in The Wall Street Journal about how the move towards a cashless society is impacting ATM operations.
https://t.co/NTMAwBP9J4

[Emmett Higdon @ehigdon]

@AnishESPN Great to enjoy another Virginia game called by Anish and Quint. We’ve missed you, Anish!

[Javelin Strategy @JavelinStrategy]

"'All the leading banks are beginning to build what we call a bridge to investing,' said @MSchwanhausser"

Check out @AmerBanker for expert insight on what the new financial planning aspect of the @WellsFargo app means for investor/advisor relationships. https://t.co/vHrsFVAdV0

[Javelin Strategy @JavelinStrategy]

Digital banking strategists, take note!

In our 2023 Digital Banking Trends & Predictions report, @MSchwanhausser and @ehigdon cover how decisions on innovation, fraud and automation will be critical for digital banking strategists in the new year. https://t.co/5A6NYZ2YeE

[Emmett Higdon @ehigdon]

You may think it's hard to monitor your kids' use of social media. Parents of nearly 2 million kids last year learned that it can be expensive, too. Learn more about the risks of child ID fraud with Javelin's just-released complimentary report.

[Javelin Strategy @JavelinStrategy]

⚠️7 in 10 parents and guardians disregard the need to monitor their children’s social media accounts! However, the risk of identity fraud can be reduced by taking social media threats seriously and restricting internet access. @JavelinStrategy @KittenTracy
https://t.co/oS09ovT1L1

[Javelin Strategy @JavelinStrategy]

😰1.7 million U.S. Children fell victim to data breaches in the past year!

Thank you to our sponsors and partners, @AARP and @SavvyCyberKids, for helping us bring this critical issue to light. @jjegher @KittenTracy @JavelinStrategy #childIDfraud #scams

https://t.co/SaYkhMiR8W

[Javelin Strategy @JavelinStrategy]

₿ 📢 We are excited to announce the appointment of @jameswester as @JavelinStrategy's new Director of Cryptocurrency!
#cryptocurrency #stableconins #digitalassets #payments #wealthmanagement #finserv
Read More: https://t.co/IPvBH5Wyxp

[Javelin Strategy @JavelinStrategy]

.@JavelinStrategy announces 2022 Digital Banking Scorecard Award Winners. Congratulations to @BankofAmerica, @Chase, @WellsFargo, @usbank, and @TruistNews! #digitalbanking #awards #banking #bankingservices #scorecard

@thinkescalent, @MSchwanhausser, @ehigdon, @jjegher

[Escalent @thinkescalent]

Canada turns 155!
Cheers to our Canadian colleagues and clients who are celebrating from coast to coast! #CanadaDay

[Javelin Strategy @JavelinStrategy]

🙌🥳🎉 ℍ𝕒𝕡𝕡𝕪 𝕓𝕚𝕣𝕥𝕙𝕕𝕒𝕪 to us! 20 years of legacy to provide research and insights to solve our client’s most pressing business challenges. @JavelinStrategy @thinkescalent @MercatorAdvisor @jjegher @MSchwanhausser @ehigdon @williamtrout @ianfbenton @KittenTracy