EightSleepApp

8Sleep's official App Support account.
[email protected]

[EightSleepApp @EightSleepApp]

@lepbrochaun @m_franceschetti @eightsleep Hey @lepbrochaun , could you reach out to [email protected] with your email? Our engineering team will take a look immediately.

[EightSleepApp @EightSleepApp]

@J_Ghio @eightsleep Hi @J_Ghio if you reach out to [email protected] with your account details, we can help check this issue for you.

[EightSleepApp @EightSleepApp]

@ZoidCTF @eightsleep Hi @ZoidCTF thank you for sharing! Could you please reach out to [email protected] so we can take a look?

[EightSleepApp @EightSleepApp]

@zimm3rmann @eightsleep Hi Michael, so sorry for this! Could you reach out to [email protected] so we can take a look? Thanks!

[EightSleepApp @EightSleepApp]

@cdutch513 Hi, could you email [email protected] with your app email? thanks!

[EightSleepApp @EightSleepApp]

@quartzdevgg @eightsleep Appreciate the feedback here. 3 hours before bedtime, your homepage will transition into the Evening view. Here you'll be able to easily update temperature and set alarms.

[EightSleepApp @EightSleepApp]

@nicovald @m_franceschetti Just reached out!

[EightSleepApp @EightSleepApp]

@_h_ana___ @eightsleep This is a progressive roll out, so you will see the update by the end of today!

[EightSleepApp @EightSleepApp]

@nicovald @m_franceschetti Hi @nicovald can you dm with your account email and we'll check on this for you

[EightSleepApp @EightSleepApp]

@taylor_jrj2012 @eightsleep @m_franceschetti Hey Taylor, could you reach out to [email protected]? Our team will look into your temperature settings.

[EightSleepApp @EightSleepApp]

@joshpuckett @m_franceschetti Hey Josh, could you reach out to [email protected] with your account details so we can take a look?

[EightSleepApp @EightSleepApp]

@o_____k_______k @m_franceschetti @eightsleep Hi! Could you please reach out to [email protected] so we can troubleshoot? Apologies for the inconvenience!

[EightSleepApp @EightSleepApp]

@entrepaul @m_franceschetti @eightsleep Thank you for the feature feedback @entrepaul - our team will prioritize this on our roadmap, so please look out for it in a future update!

[EightSleepApp @EightSleepApp]

Hi @shravvmehtaa , thanks for reporting the issue. Backup mode will begin rolling out over the two weeks. This alert in your screenshot above has been corrected in the latest App Store release (7.39.0). Please reach out to [email protected] with your email so our team can look into the wifi disconnects.

[EightSleepApp @EightSleepApp]

@TexasDobbins @eightsleep Hi @TexasDobbins , please update your app to v7.37.1 which should resolve your issue. If you need anything else, feel free to reach out [email protected].

[EightSleepApp @EightSleepApp]

@ChadMoran @eightsleep @m_franceschetti The fix is now live on the App Store. Thanks again!

[EightSleepApp @EightSleepApp]

@ChadMoran @eightsleep @m_franceschetti Hi @ChadMoran we are working on this fix. Thank you for sharing - could you reach out to [email protected]?

[EightSleepApp @EightSleepApp]

@ChadMoran @eightsleep @m_franceschetti The issue has been identified and the fix is on the way to the App Store. The updated version of the App with the fix will be v7.37.1. Thank you for reporting the issue - our support team will reach out.

[EightSleepApp @EightSleepApp]

@vibeteknologist @m_franceschetti @vibeteknologist The latest version (7.36.1) in the App Store should resolve your issue. Apologies for the experience and don't hesitate to reach out if you need anything else.