Ellie Burgess

[Ellie Burgess @ellieb3]

@easyJet I have had the worst customer service I have ever experienced on a flight at Glasgow airport this morning. I paid for an extra bag, had a receipt for the payment but the extra bag wasn't showing on the booking and the staff forced me to pay an extra £48! Shocking...

[Ellie Burgess @ellieb3]

@TfL Great - so I have just received a second reminder but didn't receive the first and now I have no way to appeal or pay the reduced fee. The company that issues the penalties has no way to discuss just recorded messages. Is there anything I can do here. Seems really unfair

[Ellie Burgess @ellieb3]

@TfL can you tell when a penalty fair would be issued on a London bus? Is it issued by the revenue officer on the spot or sent separately to a home address? If the latter - how long does it take to be sent?

[Ellie Burgess @ellieb3]

@British_Airways trying to change flight dates for our family holiday and I keep getting technical errors when I go to complete the booking. When I try to call the line always tells me it’s too busy. Flight prices have doubled in the time it’s very frustrating. Can you help?

[Ellie Burgess @ellieb3]

@SW_Railway site says the main line is fine. Not true, no trains have gone from West Byfleet /Woking this morning and no info? Surely someone must’ve known there?!

[Ellie Burgess @ellieb3]

Terrible service @UberEats! X2 orders totally incorrect and no way to get my money back. #fail

[Ellie Burgess @ellieb3]

Fabulous leg of lamb, thanks @lidgates

[Ellie Burgess @ellieb3]

Cool way to prepare for an interview...give it a go and see how you get on! https://t.co/xyNAhWbIaL

[ITN Productions @ITNProductions]

We are excited to launch @the_brc 'The Changing Face of Retail' at #Retail2020 tomorrow. Here's a teaser...

[Ellie Burgess @ellieb3]

@British_Airways thanks jane - I wasn't asking for help simply pointing out facts so that others are aware.

[Ellie Burgess @ellieb3]

@British_Airways please stop telling me that this is all my fault. You should make this more obvious when booking via your app as it isn't

[Ellie Burgess @ellieb3]

@British_Airways that is just not true. There is small print only, no pop ups. Book a flight via your app and you will see

[Ellie Burgess @ellieb3]

@British_Airways I'm sorry but you don't. You state it in tiny type with no branding and even give a BA flight number! It's very misleading

[British Airways @British_Airways]

@ellieb3 Sorry you're disappointed, Ellie. We clearly state our operating carriers several times throughout the booking process. ^Ash

[Ellie Burgess @ellieb3]

@British_Airways yes I realise that now! Should be more obvious, I wasn't expecting a budget airline when I booked through BA, at a BA price

[Ellie Burgess @ellieb3]

@British_Airways yes you do with really tiny writing, confirmations branded as BA and a false flight number that starts with BA! #confusing

[Ellie Burgess @ellieb3]

Thanks @British_Airways for making is so clear that I had booked with a budget airline via your app. Who are @vueling anyway? #cramped

[Ellie Burgess @ellieb3]

Summer issue of The Retail Appointment... https://t.co/knPahkjTgi

[Ellie Burgess @ellieb3]

Full year profits increase 17% for Dixons Carphone https://t.co/ZciOJPCROR

[Ellie Burgess @ellieb3]

Loaf to open second London store https://t.co/XuUHrexhX4