How does @DWPUserResearch do #userresearch when we can't speak directly to our #users? Find out in my & Saransh Gupta's latest blog post
https://t.co/XuF7OekT1C
Shout to Elliott on our @LNER train from Edinburgh to London. Excellent customer service.
Helped us celebrate in style after a fabulous international design in gov conference. Travelling to London in a standard coach with a first class service!! 🎉 #GovDesign
@benaldo thank you, Ben. That's very kind of you. And thank you for input around stressing barriers over user groups. It's something we've started and will continue to do 👌🏼
DWP's Universal Credit user researchers seem awesome, w a super inclusive & sensitive approach.
Some researchees didn't want to give their name for consent, due to distrust of govt. So now they can sign 'X' and go by a code, building trust and enabling better research. #govdesign
Thank you @KVerkka 😊 Thoroughly enjoyed your presentation yesterday about Heksinki's participatory budgeting game. I've been a fan since I first heard of it 👌🏼#govdesign https://t.co/QsKiSpbIeS
Day 2 at #govdesign conference. Come join us at 9.15 in Deacons Hall for a practical, hands-on workshop on planning research for inclusive design. We will share a guide we use at @dwpdigital + have you use the guide to plan fieldwork of your own 🤓📚
DWP talking about social model of inclusion, going beyond disability or digital exclusion, capturing more barriers, including trust. V nice.
#govdesign
Empathy by proxy at #GovDesign from @DWP ‘how I feel about myself and my condition is how I’ll interpret your application questions’
Word choice iterations for terminal illness eligibility.
“At the end of the day we all know that design is political” @operanomad
Great opening of the International Design in Government Conference hosted by @scotgov#govdesign
At the International Design in Government Conference today. Great to be in a room full of leading gov digital transformers 👍🏼 Check out our talk yoday on the value of doing User Research with Proxy Users. Join us today in Holyrood at 14.05 #govdesign
Ain't this the truth! And you often need to change it as audiences and priorities change. Outputs are very much living, evolving documents. https://t.co/uWqTbLmDuu
At the 26th cross #government#design meetup today: designing for people in #crisis. Looking forward to hear how gov colleagues design #services for both obvious and more subtle moments of crisis: https://t.co/fIal4KdZL9
Well done 👍🏼🎉 It's really amazing to see the team's hard work come together like this. This is one of the most interesting projects I've worked on + really broadened my understanding of the impact user centred research + design can make on ppl's lives 😊
How to include affected people in the design of #humanitarian aid? Today we share our #usercentred community engagement methodology, developed with @savechildrenuk & funded by @theHIF. Read up on pilots in Iraq & Bangladesh and what we learnt along the way https://t.co/XIFfgBte8F