Emmanuel Lemoine

Senior software developer @ledger support network

[Emmanuel Lemoine @emma_007x]

Senior software developer @ ledger support network

[Emmanuel Lemoine @emma_007x]

Hey brother ' what's good
@alanni_fire

[Emmanuel Lemoine @emma_007x]

@fsta_sel We understand why this would raise concerns, especially when the voucher was already redeemed before you used it. We're glad our support team provided a replacement code. Kindly synchronize your device to keep your assets safe and secured

[SelFstaR @fsta_sel]

@Ledger I bought a Ledger Flex at a Media Markt in Berlin in 2025. The package included a $70 BTC voucher. I scratched off the panel to reveal the code, only to find it had already been redeemed. However, after contacting Ledger support, I received a new code. Now I’m worried 😕

[Emmanuel Lemoine @emma_007x]

@y4n_chr Thanks for reaching out. Could you please run the Genuine Check through the official Ledger Wallet app first? This will help verify your Nano S before you use it to generate a new recovery phrase or transfer funds from your Ledger Flex. You can send a dm for assistance

[Emmanuel Lemoine @emma_007x]

@cureprx Buying from an official Ledger reseller on Amazon Japan isn’t automatically a reason to worry; once you regain access, run the Genuine Check in the official Ledger Wallet app and never share your 24-word recovery phrase. You can follow back for further assistance

[cure @cureprx]

@MagicalTux @coldnadongie @Ledger I purchased a nano X off the official reseller via amazon japan around may of 2026, should I be worried? I cannot access my device for a few weeks.

[Emmanuel Lemoine @emma_007x]

@Punkt_widzenia_ Ledger is designed to keep your crypto secure, but always protect your 24-word recovery phrase. Did you buy your device directly from Ledger’s official website or another seller?

[GeoChain @Punkt_widzenia_]

@notsupernoel99 @Ledger Im from Poland i bought ledger is it safe? I have a lof of my money in ledger

[Emmanuel Lemoine @emma_007x]

@mikkelvtrolle You can check your Ledger Nano X using the official Ledger Wallet app’s genuine-device verification and inspect it for signs of tampering without opening it. Send me a dm to further assistance

[Valentin @mikkelvtrolle]

@Ledger How can I check if my ledger nano x is comprised without breaking it a part?

[Emmanuel Lemoine @emma_007x]

@dubeyanil7 We understand your concern about your ZEC recovery taking over a month. Could you please share the details of your previous support conversation via DM so we can look into what happened and help you determine the next steps?

[A DUBEY @dubeyanil7]

@Ledger_Support I contact ledger support one month back from ledger support some one directed to recover my ZEC Till date I did not got my Zec.?

[Emmanuel Lemoine @emma_007x]

@itsPampaa We can help you troubleshoot this. Please ensure your Ledger is connected and Ledger Live is up to date, then check whether your accounts are syncing correctly. Could you DM us with your device model and the assets that aren’t showing so we can investigate further?

[Pampa @itsPampaa]

Does anyone know why my Ledger wallet is not showing my assets?

help please @Backpack @Ledger

[Emmanuel Lemoine @emma_007x]

@911Dollars Thanks for raising this concern. We understand the importance of protecting your personal data. Could you DM us your location in France so we can check what delivery options are currently available and share your feedback with the relevant team?

[911Dollars @911Dollars]

@Ledger Bonjour Ledger, pourquoi la livraison à domicile est-elle la seule option en France ? C’est un risque inutile pour la confidentialité des données personnelles. Merci de proposer la livraison en point relais pour mieux protéger la vie privée de vos clients.

[Emmanuel Lemoine @emma_007x]

@RIPPLEEFFECT55 We understand how serious and distressing this is, especially with such a significant loss. Please DM us with the transaction ID and details of what happened so we can help investigate the unauthorized transfers and guide you on the next steps.

[SRJ @RIPPLEEFFECT55]

@crypto_bitlord7 I had 945 thousand stolen off my Ledger Nano X . I bought directly from Ledger and I feel it was a inside job!

[Emmanuel Lemoine @emma_007x]

@samk385 We understand how concerning this must be, especially when your Ledger has been sitting unused. Could you clarify what makes you believe it was hacked, and what you’re seeing on your device? Please DM us so we can help you investigate.

[SamK @samk385]

@Ledger After reading about all the Ledger news I decided to check on mine. I just found out my Ledger was hacked back in December of this past year. It’s been sitting in a drawer since I first purchased it and sent my ETH there back in 2022. Is there anyone that can help??