Emma Chan

Mum to two amazing boys. Can't sit still! RPM, Body Combat, Body Pump. Own a Whippet and a Saluki that support my hoovering obsession. Plant based diet.

[Emma Chan @emmadibbs]

@KitchenAid_UK I have a problem with my blender. Food seems to be getting into the base of the blade and going mouldy. This is a disappointing design, and I see you’ve changed it. Is there a replacement program?

[Emma Chan @emmadibbs]

@TfL Neither of these options work. He’s set up an account with his card, but no journeys appear (probably because you charged him but he never travelled). As per my post, I spent 38 mins on the phone to a very unhelpful agent who said ‘these things happen’ Disgraceful!!

[Emma Chan @emmadibbs]

@TfL how does my 17 year old get a refund? You charged him £43.40 when the gate didn’t open on Apple Pay scan. 38 mins onto your call centre and they say they can’t issue refunds. It’s a lot of money for a 17 year old!! His Dad paid and so fair was paid.

[Emma Chan @emmadibbs]

@British_Airways have you considered adopting the easyJet/Ryanair model of charging people to bring bags into the cabin? The experience of being forced to check your bag in is awful. Charging is so much more transparent and your customers at least know what they are getting.

[Emma Chan @emmadibbs]

@premierinn What if I arrive and can’t check in?

[Emma Chan @emmadibbs]

@premierinn I have a booking tonight ref: BEH2302092. Can I check in early? Da

[Emma Chan @emmadibbs]

@NerveRadio Will is definitely the best on this show 😁

[Emma Chan @emmadibbs]

@AmazonHelp So essentially. Thanks for buying, here’s a two year warranty, but we’re not interested in honouring the warranty so bollocks to you when things go wrong. Here’s a link, no one will help, now bugger off. #amazonfail

[Emma Chan @emmadibbs]

@AmazonHelp as per my post yesterday I have now received an email asking me to send the headphones although you have confirmed receipt. What is going on here and how can we resolve please?

[Emma Chan @emmadibbs]

@AmazonHelp Ben, you keep telling me this and then I go into some kind of hell where I cannot get help. I’d really like a resolution rather than being fobbed off again, this is getting silly

[Emma Chan @emmadibbs]

@AmazonHelp Considering the last time I was advised to wait 2 days for an update was 2 weeks ago, I hold out zero hope of a response.

[Emma Chan @emmadibbs]

@AmazonHelp you said the repair for order 203-1621781-0529952 would be received by 19th October. Still no headphones or email. Please update?

[Emma Chan @emmadibbs]

Is it just me or has @AmazonUK customer service become awful. Extended warranty is great, but not when you don’t return repairs or answer requests for updates on timelines. 😳

[Emma Chan @emmadibbs]

@AmazonHelp @AmazonHelp as always no help on the line you provided. It’s been more than a month waiting for a repair and now I’m told to wait another 2 days for an update. Clearly not willing to honour your warranty.

[Emma Chan @emmadibbs]

@AmazonHelp I returned an item for repair several weeks back and it said they would be back in 14 days. Can you advise when they will be fixed?

[Emma Chan @emmadibbs]

@British_Airways amazing vegan meal from Gatwick to Vegas, but the return was so disappointing and made me really ill. A vegan meal with milk in it isn’t vegan and can make people really sick. It was a pretty rubbish 10 hours if I’m honest. #natashaslaw

[Emma Chan @emmadibbs]

@GWRHelp He’s found us!!! 30 mins late but at least we’re going somewhere. Obvs the wrong direction but hey ho.

[Emma Chan @emmadibbs]

@GWRHelp sat in a train on platform 7 at Reading waiting to get back to Newbury after my 7:10am train from Newbs to Paddington was cancelled. Apparently we have no driver…please send help!

[Emma Chan @emmadibbs]

@ZARA I bought quite a lot of items just over a month ago and the sizes varied quite a lot, even across the same styles. So much so that two items need to be returned. I’m out of the 30 days by 4 days, how can I exchange for a suitable size?

[Emma Chan @emmadibbs]

@AmazonHelp Thank you. Emailed received, appreciate your help.

[Emma Chan @emmadibbs]

@AmazonHelp I received this email after you insisted I send my AirPods to your repairs centre. I’ve called Amazon ‘customer service’ 3 times tonight and no one knows how to replace or refund the AirPods under warranty. Can you help?