@grantshapps If only we could actually get a passport sorted! Awful service at @HM_Passport - have a look on their twitter at the shambles taking place, they are leaving people without passports!
@EvePatt13949960@HM_Passport I've posted them a stamped addressed envelope today gor them to return it to me. Literally all they have to do is put it in a post box!! So frustrating
@gb77712 @HM_Passport I'm in the same situation. Sent my cancellation email yesterday, have heard nothing. Did you pay for urgent postage of your documents back? They told me that will take 5 days if not π
@HM_Passport 2 hours! To make a Β£5 payment to upgrade to overnight postage for my documents to be sent back. To be told she can't take payment as WFH! She will request call back. Probably from another WFH.... Wow. Really quite unbelievable.
@HM_Passport Can I cancel my application and pick up my documents please from Liverpool office? I have emailed to cancel, as advised on the passport advice line. I need to collect my old passport and travel using that (due to travel 14/08) (married name change application)
@HM_Passport No reply to dm. No reply to my message online. Phoned and gave my number to be "automatically queued". Finally spoke to someone, they said someone would call me back within 4 hours. That was at 1pm.... still waiting.
Unbelievable