Ian Cairns

Family, food, drink, music & good times. Owner of @oralestreetfood insta @orale_street_food

[Ian Cairns @enocuous]

@eircare Won't even let me sign in now. Shocking service. Hopefully I will get a reply this time.

#eircare #eir #poorcustomerservice

[Ian Cairns @enocuous]

Hey @eircare Have you found the payment I made through your app in February 5th yet? Or too busy sending me threatening emails about termination with extra charges? Haven't had any service from you since Feb 3rd. With new provider now

[eirCare @eircare]

@enocuous Hi there,

Thanks for getting in touch. Please send us a DM with your details and we will help you out. Thank you.

- The eir team

[Ian Cairns @enocuous]

Hey @eircare. So after leaving you, 6 months later, with no investigation done on your part, you take nearly €500 out of my account? Payment was made through your app. How can you not figure this out?

[Ian Cairns @enocuous]

@eircare Lazy. You have proof and authorisation codes since the day I opened the case 3 weeks ago. Told multiple times. How inefficient are you?

[Ian Cairns @enocuous]

@eircare returned the box since that is all it is. It does nothing. You will probably still try and charge me. Some company

[Ian Cairns @enocuous]

@eircare I talked to you last week. Check your messages.

[Ian Cairns @enocuous]

@eircare Really dialling it up now eh? Never been easier? Bullshit. Do your jobs and find the money I have already transferred

[Ian Cairns @enocuous]

Told me it would be sorted in 10 days ( way too long to find payments though your own app with bank codes given by myself anyway) and this is the message I get on the 12th day!

[Ian Cairns @enocuous]

@eircare Absolute spoofers. No phone or internet for 15 days because your app doesnt recognise a payment. Got you bank authorisation codes that day. Have changed providers and you still cant sort your shit out. Have checked back in and a CSR told me you have the codes

[Ian Cairns @enocuous]

Shocking service. Will try and charge me for a month I haven't had the "pleasure" of using. Absolute blagards!

[Ian Cairns @enocuous]

@eircare Also if I am barred why can't I call customer service? Make people go in to a shop only to be put on a phone to customer service? Mindless

[Ian Cairns @enocuous]

@eircare Account barred after no DD attempts. Bill paid through YOUR app. Wait 28 hours, still no service. Call, you can't find payments. I get authorisation codes from bank. You still can't find and I am told 8 days for investigation while I still have no phone or wifi. Explain.

[Ian Cairns @enocuous]

@eir Also if I am barred why can't I call customer service? Make people go in to a shop only to be put on a phone to customer service? Mindless

[Ian Cairns @enocuous]

@eir Account barred when no DD attempts made. Pay outstanding through YOUR app, wait 28 hours, no return of service, get authorisation codes from bank as you can't find payments and told 8 days for you to investigate missing payments while I still have no phone or wifi. Explain

[Órale Street Food @oralestreetfood]

Team are chuffed to bits with this review. Thanks @allthefood_

[Ian Cairns @enocuous]

@dfatirl hi folks. No phone lines open, no webchat and no email provided. Or am I just missing something? Waited the 8 weeks for my childs first passport. Need to know what's going on

[Ian Cairns @enocuous]

@sundar_rrsk @jaredhuet @DunLaoghaireTn @OneCumberland @dlrcc @oralestreetfood @CormacDevlin @CarrollJennifer Us again sometime soon and that we can be better. Again, thanks for the feedback.

[Ian Cairns @enocuous]

@sundar_rrsk @jaredhuet @DunLaoghaireTn @OneCumberland @dlrcc @oralestreetfood @CormacDevlin @CarrollJennifer Times to go up. As for the price of the food, that is what I have to charge and my margins are small anyway. As for the taste, I am sorry you did not enjoy it. We work hard to try and bring something different to the table but we might have fallen short this time. I hope you try

[Órale Street Food @oralestreetfood]

That Korean Pork still reigns supreme!