Kenya Airways Escalation Team

Africa's Leading Airline, The Pride Of Africa! Need Help? Reach us on @KQSupport

//www.sotwe.com/escalation3q6y

[Kenya Airways Escalation Team @escalation3q6y]

Hello! Please follow back and send us a DM and we'd be glad to help you with

[e5s0 @EsDjaf]

@KenyaAirways your delayed flight KQ2 ruined my trip,
missed my connecting flight to SF @Delta because of it.
No clear updates at the gate, no help rebooking.
This is not the customer care I expected.
Please make this right.
��️ #KenyaAirways #CustomerService

[e5s0 @EsDjaf]

@KenyaAirways your delayed flight KQ2 ruined my trip,
missed my connecting flight to SF @Delta because of it.
No clear updates at the gate, no help rebooking.
This is not the customer care I expected.
Please make this right.
✈️ #KenyaAirways #CustomerService

[Peter Hart @phart2015]

@KQSupport over 50hours later and my suitcase has not been delivered???? What a disgrace #KQ #kenyans

[Peter Hart @phart2015]

After a six-day wait before my baggage is handed to me on mt return leg suitcase is damaged. delayed baggage is more than an inconvenience. Its disruption to work commitments #KenyaAirways #PrideOfAfrica #CustomerExperience #AfricanAviation #CustomerCare @Kenyans

[Peter Hart @phart2015]

@RENAC_SZ Customer service is tested when things go wrong my suitcase broke and delayed for over 6 days a simple act of logging the complaint to @KenyaAirways to compensate me @RENAC_SZ refused check Facebook tomorrow for the whole story

[Kenya Airways Escalation Team @escalation3q6y]

Hello! Please follow back and send us a DM and we'd be glad to help you with

[Peter Hart @phart2015]

@KenyaAirways Customer service is tested when things go wrong @KenyaAirways delayed my baggage for 6 days refused to even send a simple apology and refused to compensate me when the baggage arrived it was broken and they denied responsibility

[Peter Hart @phart2015]

@KenyaAirways Customer service is tested when things go wrong @KenyaAirways delayed my baggage for 6 days refused to even send a simple apology and refused to compensate me when the baggage arrived it was broken and they denied responsibility

[Kgaugelo KG Moxwale @MotiveKG19]

A big scam this @KenyaAirways you loose your luggage and they will just ignore you ...I will never ever use them a big scam #KenyaAirways

[Abdifatah Hassan Omar @AbdifatHassan]

@KenyaAirways has offered up to 15% off flights booked through Safaricom’s My OneApp until Nov. 30, 2026, as the airline seeks to boost bookings through the digital platform.

[Sisero @CecilAmbula]

@KenyaAirways Good people, flight KQ535 was scheduled to leave Lagos for JKIA at 10.45pm WAT. It is 10 minutes past 1 am and not a word from you guys to the passengers who had already checked in. Surely ladies and gentlemen, we can do better. @LarryMadowo..

[Kenya Airways Escalation Team @escalation3q6y]

Hello! Please follow back and send us a DM and we'd be glad to help you with
@nyumba_yetu

[Kenya Airways Escalation Team @escalation3q6y]

Hello! Please follow back and send us a DM and we'd be glad to help you with

[Nyumba Yetu @nyumba_yetu]

@KenyaAirways The Jonasi of Airlines- my refund has been “processing” since last year.

[Nyumba Yetu @nyumba_yetu]

@KenyaAirways The Jonasi of Airlines- my refund has been “processing” since last year.

[Kamya Umar @UmarioKay]

@KQSupport What’s going on? I’ve been unable to complete a booking or check out since this morning. The issue is still unresolved and is preventing me from finalising our travel arrangements.

Please look into this urgently and advise.

[Fiona Imbali @Frenchfiona_I]

After travelling for a while, the window seat is still Queen. Also I’m loyal to @KenyaAirways even as they threaten me with expiry of my Asante points. When I graduate to 50, maybe I’ll consider isle. Also my pride can’t allow me to pay for an Ethiopian airline.Naapa na KQ always

[Sergio David Noreña @demomira]

@KenyaAirways You are the worst airline in the world. You have passengers from three different flights stranded in Nairobi just to combine them into a single flight with three stops—you are idiots losing money on tours, I lost $3,000 on a tour because of your incompetence.

[Sergio David Noreña @demomira]

@KenyaAirways su aliado precision air es horrible con ese servicio llevo esperando un vuelo a Kilimanjaro hace 14 horas un puto vuelo que solo dura una hora , perdí 3000 dólares de un tour en Kilimanjaro por la incompetencia de esta compañía primera y última vez es un robo

[Temu Specialist @Nomaswazi_11]

The only mistake we made on this trip was flying @KenyaAirways

Never ever ever again.

[Kenya Airways Escalation Team @escalation3q6y]

Hello! Please follow back and send us a DM and we'd be glad to help you with
@Nomaswazi_11

[Kenya Airways Escalation Team @escalation3q6y]

Hello! Please follow back and send us a DM and we'd be glad to help you with
@zoeworldorg