@boundvariable@nrmainsurance Shannons will understand where you’re coming from, and you might even get someone in the call centre that knows a bit about the 124 series.
You learn a lot about companies and people in times of crisis
Who is helpful? Demanding? Truly invested in partnership over pennies
This is a chance to strengthen customer relationships, loyalty and awareness—or destroy it
Your actions and how people felt will be remembered
MEGATHREAD TIME: In 40 tweets I will describe 40 powerful concepts for understanding the world. Some are complex so forgive me for oversimplifying, but the main purpose is to incite curiosity. Okay, here we go: