Etteleic

[Etteleic @etteleic]

@SingaporeAir You may call SG airline Naia 3 manila to verify. You may also ask them what they did to locate it aside from waiting emails from other HQ. I'm sure they will answer nothing!

[Etteleic @etteleic]

@SingaporeAir it's really hard to call your hotline! It will take a hundred missed calls before you answer and you are not even replying to the emails! My baggage was missing since May 14 yet no update until now!

[Etteleic @etteleic]

@prmodi186 @SingaporeAir Yours is 36 hours, mine is 3 weeks already! I exerted effort in locating my baggage and told SG air MNL where it is but they did not make any move until now! Very poor customer service! In their system, still tracing. I told them that I already found it but they did not listen

[Etteleic @etteleic]

@SingaporeAir this freaking number and email add [email protected] !!! You better deactivate this! NO USE!!!!
Very poor service!!!

[Etteleic @etteleic]

@SingaporeAir No update up to this time. That [email protected] is so fucked up!!! You better deactivate that! No reply for three weeks for my flood emails!

[Etteleic @etteleic]

@SingaporeAir

[Etteleic @etteleic]

@SingaporeAir I really need my bag! It is so sad that I know where it is but I cannot do something. I always call the number provided but they did not answer. Or it will take 3-4 hours of continuous calling before they answer. They always promise to make a return call but they did not do that.

[Etteleic @etteleic]

@SingaporeAir Its been 3 weeks. Lufthansa Frankfurt told me that they just need the flight details of the aircraft that will carry my bag to Manila. But your staff here in Manila insisted that it should be Lufthansa that would reach them to confirm. Please help me. Here's my PIR # MNLSQ31668.

[Etteleic @etteleic]

@SingaporeAir Please give me the number of SG air in Frankfurt. I will call them directly since I am losing hope. Frankfurt confirm that my baggage is still there but your colleagues here in Manila tell me that there is no confirmation. I cannot get any help from the staff here in Naia 3 MNL.

[Etteleic @etteleic]

@SingaporeAir They are not answering my call.

[Etteleic @etteleic]

@SingaporeAir Can you provide me a number of your Manila Phils office (not 09175537131) in which I can reach them without taking a day to answer? Or an email add that answers my reply. [email protected] is not reliable. No reply since day 1

[Etteleic @etteleic]

@SingaporeAir Yes. I am the one feeding information at your CS but unfortunately, no action was made even if I reported the location of my bag. I searched for my baggage myself and inform your CS about the status and yet, cannot make any clear commitment on how and when they will deliver it.

[Etteleic @etteleic]

@SingaporeAir Your CS keeps telling me that they are waiting for the confirmation from Frankfurt airport. Always like that. No definite answer. Can they make a call? Me, I spent money to make international calls just to locate my bag but you cannot? Just email? And wait for the reply???

[Etteleic @etteleic]

@SingaporeAir It's funny that I am the one who feeds you information about the status of my missing baggage. I searched for my baggage and inform you where it is, yet you're not making any action on how you will transfer my bag in Frankfurt to Manila. Almost 3 weeks of delay!!!

[Etteleic @etteleic]

@SingaporeAir very poor service when it comes to locating missing baggages!