This comes 1mo after praising your in person team. The CS center needs work.
There's no excuse for putting bags on the wrong plane with a 3hr layover. There's no excuse for rudeness. There's no excuse for not following bag reroute orders. "sorry" and 5k miles doesn't cut it.
@AmericanAir If you don't figure out your customer service asap, you're going to find all your elites are going to status match & bail. After losing our bags on both ends of a trip and giving us the complete run around, your agent argues for 2 wks and only sends 5k miles?
SHOUT OUT to Kathy H out of DFW on @AmericanAir Customer Service in terminal b for absolutely saving the day today. You did everything you could to get me on this flight and I’m forever grateful for you!!
@Meme_Thief_Guy@DefiyantlyFree We need to see the full NOTAM numbers
The issue is… the person with the authority to request from the secret service was in Ghana…
@Blade___McG@juneiper68@ABC7 Insane eh? Requested the record and got told to submit FOIA, so I’m going to let this rabbit hole go before I end up like a Boeing whistleblower…
@libsoftiktok The community note is linking the wrong NOTAM - the correct notam is 5/0942 which has since been scrubbed off the database. https://t.co/xJmqhllNKD
@juneiper68@Blade___McG@ABC7 There was not a single commercial flight grounded. TFR 5/0942 - 7:41 AM to 7:30PM for VIP, 32nm from Malibu, for all air traffic that wasnt a prescheduled commercial flight or secret service. They have since scrubbed the TFR record from the database. I went to send it and it 404d
@Meme_Thief_Guy@DefiyantlyFree This is what isnt being mentioned - the lack of air support was because there was a TFR (Temporary Flight Restriction) for all aircraft wasn’t a prescheduled commercial flight or secret service from 7:41 am to 7:30pm.
https://t.co/xJmqhllNKD
^ IT WAS HERE - they removed it!
@TomMaxon88@EricRoit@AppalachianPoet@CalumRaasay@TrentSiggard This is not the time for “product development” - if a drone is spotted, planes are grounded for 15 minutes minimum, until theyre sure its clear. These people are making matters worse and hindering people putting their life on the line in order to promote their instagram.
@KristaHayd82181@MattSeedorff@FOXLA They were driving in to a fire. Fumes will ignite, especially with that type of fire. They would have blown themselves to bits if they left it in the car. They panicked and didnt know what to do.