@Matalan itโs now 7 days since my order got dispatched but still no delivery, Iโve tracked it via Hermes and itโs still saying we are waiting your parcel ! Iโve rung customer services and apparently Iโve just got to keep waiting !!
I want a refund please can anyone help ?
@TravelRepublic why do you keep contacting me asking me to cancel my non refundable hotel only booking for the 26th May ? The hotel is closed until at least the 1st June therefore you are breaking the contract so shouldnโt it be you cancelling on my behalf?
@TravelRepublic Iโve received one of these request forms asking me to cancel my hotel only booking which if I do surely because my booking was on a non refundable basis I would lose my money or is this the case due to the circumstances and you cancelling up to May 31st ??
@TravelRepublic@saya_torijean Why are you asking โmeโ to cancel my hotel only booking for the 26th May then if you have already cancelled all holidays up to the 31st May ????
@ggfoote@Danny_Chung84 Iโm just worried that if I just wait and they donโt get back in touch and the date of travel passes they will just say we were a no show at the hotel !! Even though thereโs no way to even travel there !!
@SJ1706@stvallen@TravelRepublic Mine worded very similar but ours was a non refundable deal so they are saying they need to negotiate with the hotelier
@Danny_Chung84 Unfortunately mine was a non refundable booking but that only comes into play if I wish to cancel the booking which Iโm not going to do. But they will be breaking the contract because the hotel is closed and the government advice is no to non essential travel
@stvallen@TravelRepublic Iโve got an hotel only booking with them which is paid in full suppose to be going end of May.
Received message today asking if I want to cancel my hotel booking but no mention of refund or whether I will lose my money if I choose to cancel !!