Your competitor had different hypotheses, different metrics, different user needs, different business needs or they may be simply wrong. Talk to your users. #UserLedGrowth#ProductManagement
Founders, you want a customer-centric culture, so you invest in customer feedback tools. The problem is that most tools charge per user basis, forcing you to limit access to save costs.
Sharing login credentials doesn't help either. Instead, it conveys that customer-centricity isn't your top priority.
As a result, only a few see raw feedback. The rest get processed versions that strip away the joy and anguish that your end user took the time to share.
This pricing model undermines your efforts to create a truly customer-centric organization.
That's why FeedbackSpark has no limit on team members. We're creating a solution that encourages broad access and deep engagement with customer voices, not one that puts up barriers and reduces people to numbers.
Take us for a spin. The first 250 feedbacks are on us. https://t.co/F2Csd9ku8L
Starting a business for the first time is more of a personal growth journey than anything else. Even two co-founders in the same business are going on their own personal journeys, not to mention early team members too.
How to get better response rates with email surveys?
Surveys embedded in an email, generally have better response rates than CTA with the survey link.
With Gradian, you can now embed the first question of your survey in the email. The remaining questions will be on a dedicated survey page, shown after the user clicks the email.
Posts on 𝕏 go viral proportionate to how much time users spend looking at them.
People obviously spend way more time watching videos on 𝕏 than if they go elsewhere to watch them, so it is best to post things natively here.
So here is another GPT in the long list of GPTs that are being created-> Product Chops
Your PM guide and sometimes sidekick 🙃. Give it a go: https://t.co/MTGFrQgEdw
Getting feedback from users is hard.
Not all users will give you feedback. Reach out to power users first, over email or phone and schedule 1:1. Once you build some hypotheses through your calls, scale it to remaining users through a survey.
How long is the feedback loop between release and getting feedback from customers? Minutes (at scale) or hours (if not at scale)?
If longer, maybe you're not trying as hard as you could to get the feedback.