@bookingcom 1. MAYO 8: Hotel aprobó cancelación gratis
2. JUNIO 16: Ustedes confirmaron reembolso automático
3. HOY 5:47pm: Niegan diciendo 'hotel no respondió'
Tengo los 4 mails. @Profeco@CondusefMX@AMEXMexico tienen evidencia.
Reembolso NOW o nos vemos en corte. Card 2646."
@bookingcom Update: 2 hours, no response from @bookingcom. I have screenshots of your DM saying "rejected" because provider didn't approve. Reminder: Provider never received my funds. You charged me Feb 2026, kept 100%. @Profeco@CondusefMX case ready.
@bookingcom
1. MAYO 8: Hotel aprobó cancelación gratis
2. JUNIO 16: Ustedes confirmaron reembolso automático
3. HOY 5:47pm: Niegan diciendo 'hotel no respondió'Tengo los 4 mails. @Profeco@CondusefMX@AMEXMexico tienen evidencia
Reembolso NOW o nos vemos en corte. Card 2646
@bookingcom@bookingcom LIE #3: You said June 16 you sent 'exception for automatic refund'
FACT: 4 months later you deny because 'property didn't respond'
You lied.
@bookingcom@bookingcom LIE #2: You claim you need property approval.
FACT: Property confirms you NEVER PAID them. You have 100% of my money since Feb 2026.
@AMEXMexico
@bookingcom@bookingcom After I sent @bookingcom full reservation details + legal context via DM, they replied with the SAME bot script asking for info I already gave.This is how @bookingcom steals money: Charge in Feb, ignore 4 months, deny refund because "provider didn't respond"
Sending me scripts is refusal to handle. This is d
*Final demand before legal escalation:* Assign a HUMAN SUPERVISOR with name + direct contact + case number in the next 60 minutes, or I post this entire DM thread publicly and tag @Profeco@CondusefMX@AMEXMexico.
@bookingcom This is the SECOND time you send the exact same script after I provided full details 1 hour ago.
You have: Confirmation #, PIN, guest name, email, card ending 2646, chat proof from June 16, and venue letter confirming $0 received.
Sending me scripts is refusal to handle.
Update: 2 hours, no response from @bookingcom. I have screenshots of your DM saying "rejected" because provider didn't approve. Reminder: Provider never received my funds. You charged me Feb 2026, kept 100%. @Profeco@CondusefMX case ready.
@bookingcom Tengo chat del 16 junio donde Booking confirma que mandó cancelación como "exception". Van 21 días sin reembolso.
Tienen mi dinero por servicio NO prestado. Reembolso HOY o queja formal en @Profeco + @Condusef.
@bookingcom URGENTE: Me cobraron en febrero por reserva terminación 2646 a nombre de Luis Alberto Antonio San Matin de Lama. El venue JAMÁS recibió el pago. Sus teléfonos no sirven y su web no encuentra la reserva.