Fiona Pollock

Marketing Automation Manager. Digital Interaction Design graduate. Eating my way round Edinburgh.

[Fiona Pollock @fiona_90]

@trafficscotland Can you confirm if the A82 is closed both ways at Glencoe? This section is closed with no comment on @TheAA_UK, Google is diverting it but there is no info anywhere. Not where the accident was at Corran. Totally diff section. No mention on Traffic Scotland.

[Fiona Pollock @fiona_90]

@virginmedia You too!!

[Fiona Pollock @fiona_90]

@VodafoneUK Hey! I recently cancelled my broadband with Vodafone and now have to get rid of my old router. I expected to be told to send it back but haven’t got anything. Can you help?

[Fiona Pollock @fiona_90]

@virginmedia Ahaha, whoops - my sleepy self told the wrong supplier I was leaving them. Sorry! I’m leaving Vodafone 😂🙈

[Fiona Pollock @fiona_90]

@OctopusEnergy Putting it next to the meter hasn’t made any difference. Looking at my usage, it looks like it dropped off on 16 Nov…

[Fiona Pollock @fiona_90]

@OctopusEnergy Our smart meter monitor has lost connection with our meters in the last few days. It won’t let me do anything to check any settings or press any buttons. Can you help?

[Fiona Pollock @fiona_90]

@VodafoneUK It has been 2 months. Open reach installed the line on 15 Feb.

[Fiona Pollock @fiona_90]

@VodafoneUK So so disappointed with our newly installed wireless. Switched from Sky due to price hikes but would gladly switch back to ‘lower speed’ for more reliable service. Called for help, was due to have a callback and they just never called. Can you help arrange a new one?

[Fiona Pollock @fiona_90]

@VodafoneUK *done

[Fiona Pollock @fiona_90]

@VodafoneUK Yep, don’t it all. It’s impossible to get through to people at the best of times. The speeds are showing as fast but the wireless performance is awful. Router had an update over the phone, no improvement. We switched to ‘upgrade’ to fibre and its 10x worse!

[Fiona Pollock @fiona_90]

@LastPassHelp Yep, and still can’t get in. I know the password, I’m typing it correctly, just the account is locked. How else can I unlock my account?

[Fiona Pollock @fiona_90]

@LastPassHelp Trying to recover my account as suddenly unable to login despite using the right password. Recovery is proving impossible on my iPhone and laptop via chrome or safari. Can you please help? Get the below message on all devices/browsers. Can’t get extension on work PC

[Fiona Pollock @fiona_90]

@SkyHelpTeam I don’t have a printer, can you send me a copy of the returns label? The email states you would send prepaid packaging…

[Fiona Pollock @fiona_90]

@SkyHelpTeam Hey! We’ve recently switched broadband away from you (sorry!) but not had any word about the router we now have that is disconnected. Do we need to send it back or is it just redundant and now needs disposed of?

[Fiona Pollock @fiona_90]

@SkyHelpTeam I got an email mentioning it but it said I’d be sent a package to send it in and instructions but that hasn’t come yet. It was only switched today so maybe I’m ahead of the game but would like to post soon…

[Fiona Pollock @fiona_90]

@IOLLA Thanks for confirming. What happens to them? Are they just made into something else and sold or are they given to people in need or something?

[Fiona Pollock @fiona_90]

@IOLLA do you guys know of a good way to recycle old pairs of your specs (and one other brand)? I am keen to give to a charity if someone in need can make use of them but struggling to find one.

[Fiona Pollock @fiona_90]

@monzo Are you guys just not supporting joint accounts anymore? Or is this a short term thing?

[Fiona Pollock @fiona_90]

@OctopusEnergy Hey! My smart meter is reading as normal but my app has been saying ‘uh oh we can’t connect to your meter’ for weeks now. I have taken part in two savings sessions and first wasn’t acknowledged. Is this why? Can you help me@resolve the connection issue? ⚡️

[Fiona Pollock @fiona_90]

@johnlewishelp Hey! Is the deal on nursery/baby products on available in store OR is it just an online deal? Referring to the save £100 when you spend £750 deal. Checked terms but only says put code in at check out but want to go in store to use it.