Stephen Fleming

[Stephen Fleming @fle83744]

@MikeShort8 @ToteyMonkey @elliott_ge27328 @easyJet @easyJet_press It’s now Thursday. Apparently my bag is in Corsica and has been with the courier since yesterday. Maybe today maybe never @easyjet customer service useless

[Stephen Fleming @fle83744]

@easyJet can you get an update on the hold baggage from flight EZY8461 yesterday. Gatwick to Bastia. You haven’t provided an update in 18 hours which is not good

[Stephen Fleming @fle83744]

@MikeShort8 @ToteyMonkey @elliott_ge27328 @easyJet @easyJet_press Heard nothing since yesterday eve and easyJet app can’t even find my report #shambles

[Stephen Fleming @fle83744]

@MikeShort8 @ToteyMonkey @elliott_ge27328 @easyJet @easyJet_press Just had an email saying my final bag coming over from Lyon in the morning

[Stephen Fleming @fle83744]

@ToteyMonkey @elliott_ge27328 @MikeShort8 @easyJet @easyJet_press I think they are just trying to load bags onto whatever flight has capacity. Saves them costs and emissions. I get it but some communication would help

[Stephen Fleming @fle83744]

@MikeShort8 @elliott_ge27328 @ToteyMonkey @easyJet @easyJet_press I managed to get through on the phone. Lovely lady but no clue where my bag is.

[Stephen Fleming @fle83744]

@elliott_ge27328 @ToteyMonkey @MikeShort8 @easyJet @easyJet_press I’m not making any progress no information from @easyJet @easyJet_press and can’t get through to SATAB at Bastia. I’m just compiling an email to the CEO. The customer service team just don’t seem to be doing anything

[Stephen Fleming @fle83744]

@elliott_ge27328 @ToteyMonkey @MikeShort8 @easyJet @easyJet_press I got no messages and the flight (and associated updates) dropped from the app overnight. I’d suggest calling SATAB before just turning up [phone]

[Stephen Fleming @fle83744]

@chitszn @ToteyMonkey @MikeShort8 @easyJet @easyJet_press Yes they’re secure

[Stephen Fleming @fle83744]

@easyJet @easyJet I got 3 of my 4 bags thank you. I’ve been trying for 6 hours to update my lost baggage report via the app but it says the service is unavailable. Please look into this.

[Stephen Fleming @fle83744]

@easyJet @easyJet you need to escalate this to operations manager. This affects a plane full of customers

[Stephen Fleming @fle83744]

@elliott_ge27328 @ToteyMonkey @MikeShort8 @easyJet @easyJet_press Good to know but there is no reason why @easyJet can’t communicate that to us

[Stephen Fleming @fle83744]

@chitszn @ToteyMonkey @MikeShort8 @easyJet @easyJet_press Definitely nit all bags I collected 3/4 of my bags. Last one may arrive later. Probably about 25 cases there

[Stephen Fleming @fle83744]

@MikeShort8 @ToteyMonkey @easyJet My wife (who managed to dodge the flight) just spoke to the people at Bastia. Said they were very nice but overwhelmed. 36 bags came over last night. Hoping the rest will come later today.

[Stephen Fleming @fle83744]

@MikeShort8 @ToteyMonkey @easyJet Well that’s a start I suppose. What a shambles.

[Stephen Fleming @fle83744]

@ToteyMonkey @easyJet Every time I contact any one they just point me to the lost baggage portal saying that’s how to deal with it. Yep find that. Also called the baggage number at Gatwick which just tells you to use the website.

[Stephen Fleming @fle83744]

@ToteyMonkey @easyJet And now no info at all on the app. Come on @easyjet your systems know where the bags are. YOU CAN DO THIS!

[Stephen Fleming @fle83744]

@ToteyMonkey @easyJet Chat agent knows nothing. Not even aware of what had been updated on the app

[Stephen Fleming @fle83744]

@easyJet Yes I did that. Will you reply?