Astonishingly poor consumer support from @AmericanExpress - really let my family down on a scam. At least @NatWest_Help had the grace to support. AMEX offering some of the worst support i've witnessed in 34 years.
@British_Airways just the 6.5hrs late back from Chicago and still not on the stand. Both legs of my flight have had non working WiFi.
How do I claim compensation for such a mega delay?