Gemma Howard

[Gemma Howard @gadavies83]

@LordOrk @c2c_Rail Not some, alot of people. Then they refused to help their customers blaming TFL all day. TFL not responding either to provide details for refunds which are owed for this farce.

[Gemma Howard @gadavies83]

@c2c_Rail @agentroebuck From the contactless page there is no option to request a refund for this. I can only see one for incomplete journies and delay repay. The only other way is via a form from each journey to say something is wrong. But thats states it will take 10 days to respond.

[Gemma Howard @gadavies83]

@c2c_Rail @upthemonkey76 Back to paper tickets we go. So much for going contactless. A big step back for @c2c_Rail. And the fact there was no communications about this, all these people should be refunded without us having to chase.

[Gemma Howard @gadavies83]

@TfL Fix the fares that have gone up 22% overnight and respond to customers!

[Gemma Howard @gadavies83]

@c2c_Rail @nickheadley Can you confirm that yourselves @c2c_Rail and @TfL have come together to figure out what's gone wrong with the fares over the last day to stop your customers from doing so. There is obviously a problem which is being ignored. Sort it out. Will not be using contactless.

[Gemma Howard @gadavies83]

@c2c_Rail @nickheadley @TfL It would be good if you could communicate with tfl as its disgusting the prices have increased so much with nothing from @TfL.

[Gemma Howard @gadavies83]

Why have the train fares gone up 22% overnight on @TfL only. @c2c_Rail and trainline reflecting the correct prices.

[Gemma Howard @gadavies83]

@c2c_Rail didnt think you should advise customers that tickets brought and added to smartcard for 13th jan, that the software behind has kindly set the tickets for 14th. So they will have problems today via the machines.

[Gemma Howard @gadavies83]

@southendsidthe6 @c2c_Rail You know it's a system wide issue. Why not provide an update to the tweet yesterday as its effecting many people.

[Gemma Howard @gadavies83]

@c2c_Rail @MaccaBayPacker It's been an issue since Sunday.

[Gemma Howard @gadavies83]

@c2c_Rail @SmileyMrsRob @grfinch91 If only someone tweeted about the issue yesterday, oh wait I did.

[Gemma Howard @gadavies83]

@SmileyMrsRob @c2c_Rail @grfinch91 Or this morning and yes have restarted app. It works fine after southend central.

[Gemma Howard @gadavies83]

@c2c_Rail Why can't people wanting to start journeys between southend central and shoeburyness load to their smartcards? I queried yesterday and no one was able to advise.

[Gemma Howard @gadavies83]

@c2c_Rail @c2c_Rail just to make you aware all stations between southend central and sboeburyness are effected by this issue. Just to allow your IT team to start investigating.

[Gemma Howard @gadavies83]

@c2c_Rail is there an issue with loading journeys to smartcard? I'm only getting the option to collect from station.

[Gemma Howard @gadavies83]

@c2c_Rail So I have to wait until tomorrow after I have to journey into London. Longs queues tomorrow for all tomorrow then. Thanks for the heads up.

[Gemma Howard @gadavies83]

@c2c_Rail please turn on the air conditioning on the 17.58 from Fenchurch Street. Can hardly breathe on here!

[Gemma Howard @gadavies83]

@CllrCowan @EssexPoliceUK Half these kids were also causing nuisance on the commute from London. Not what is needed after a hard day at work.

[Gemma Howard @gadavies83]

@c2c_Rail That didn't work. So left with 2 days worth of tickets which have expired and no ability to add a return journey for a third day.

[Gemma Howard @gadavies83]

@c2c_Rail how long does it take for a daily ticket to drop off a smartcard? I'm unable to purchase my return journey for tomorrow as you can't have more than 5 single tickets.