Thus she was charged for a ride that she never took. Lyft refused to refund her money insisting that she took the trip. She asked for the supervisor, she was told she will receive an email, but never did. WHAT's UP WITH THAT POOR CUSTOMER SERVICE, @lyft ??
@AskLyft My mom uses Lyft to & from work. The other night after work as she was waiting for her Lyft,she saw on her app that the trip has been taken&on the way to destination. She called the driver&driver said that she has the passenger already(driver doesnt speak english well).