Generation Focus

UX Research Operations

[Generation Focus @GenerationFocus]

@Intuit @aaronkingcto #Quickbooks support has been giving me the runaround for weeks. I suggest filing a complaint with the FDIC. That is what I am doing. @QuickBooks

[Generation Focus @GenerationFocus]

@angmen2002 @QuickBooks Same issue here.

[Generation Focus @GenerationFocus]

@scottmessinger @GustoHQ @scottmessinger For us it got better.

[Generation Focus @GenerationFocus]

@nmcrooks @TheBlock__ Nice view from the office!

[Nate Brown @Experience_Nate]

You can feel it when a company actually loves it's customers. Even when things go wrong, we trust them to make it right.

You can also feel it when a company is simply going through the motions, and does not care about you at all.

The experience can be "right" and yet so wrong.

[Generation Focus @GenerationFocus]

@scottmessinger @GustoHQ We are giving them one more chance to make it right. If the service doesnt improve dramatically, we will switch to a new provider later this year.

[Generation Focus @GenerationFocus]

@CatherineTingey @GustoHQ @CatherineTingey Who did you switch to? I will switch as well if my issues is not resolved soon. Gusto (which used to be great) has been a nightmare for us lately.

[Generation Focus @GenerationFocus]

@DLoBoston @GustoHQ Same here.

[Generation Focus @GenerationFocus]

@GustoHQ @sbecker @GustoHQ Can you please escalate my issue as well? Your support (which used to be amazing, I agree with Scott) is broken. I've been waiting over 1m on an unresolved ticket.

[Generation Focus @GenerationFocus]

@GRRMspeaking I wonder why so many women were attracted to him? Was there more to his appeal than power and wealth or was it just that? He seems terribly awful and unattractive yet so many women, including powerful ones, were interested. I dont get it. Would love to know more.

[Generation Focus @GenerationFocus]

@FreshBooksOps We are currently unable to download invoice PDFs . Pls fix!

[Rachel Vollmer @rachel_vollmer]

Excited to hear from the founders of @Wildkale_com
& NoDegree at our next #1MillionCups meeting

Join Jan 20 @ 8:30am ET to connect with like-minded people: https://t.co/IVLpahi6yx

See you there @shaneSnipes @yingznyc @SeemaShahNYC @zviaschoenberg @mayamhatre @GenerationFocus

[Generation Focus @GenerationFocus]

A research team is looking for Amazon Sellers in the US & UK to participate in a paid research interview, $175 for 90 mins. For more info contact [email protected] or apply here: https://t.co/DP5gOPGejP
#AmazonSeller #ecommercebusiness Pls Share! @Katykicker

[Rachel Vollmer @rachel_vollmer]

Join @1MCNYC virtually this Wednesday to connect with NYC business owners and entrepreneurs!

🗓️ October 21
🕗 8:30am ET
💻 On Zoom

Register here: https://t.co/1EBBSh5KQi

See you Wednesday☕ @shaneSnipes @yingznyc @zviaschoenberg @mayamhatre @GenerationFocus @SeemaShahNYC

[Generation Focus @GenerationFocus]

@airtablestatus

[Shane Snipes, PhD @shaneSnipes]

Me too!

[Generation Focus @GenerationFocus]

@airtablestatus Please fix soon and pls do better at preventing this from happening.

[Generation Focus @GenerationFocus]

@StudySniper Yes, we do lots of remote studies.

[Generation Focus @GenerationFocus]

@GithiriGeorge Sure, for this one they are looking for people who work with large databases, but another study with other criteria might come up soon...doing a lot in this space.

[Generation Focus @GenerationFocus]

Looking for software developers who use #MongoDB to participate in paid research interview ($200). More info here: https://t.co/z9Tj4E2kpX
#javascript #css