Gianluca Ferranti

Co-founder & Ceo @ Vivocha | 20+ years of experience in B2B ICT markets | Multichannel, CRM & Customer Engagement, Digital Marketing

[Gianluca Ferranti @gferranti]

The Data-driven Approach to a Better Customer Experience
https://t.co/7Ir4Ree9iu

[Gianluca Ferranti @gferranti]

VISUAL APPRAISAL – THE DIGITAL SOLUTION FOR THE INSURANCE SECTOR
https://t.co/tcaZS8ZV4R

[Gianluca Ferranti @gferranti]

@Genialloyd Il peggior Servizio Clienti con cui abbia avuto a che fare in Italia negli ultimi 10 anni. #EpicFail
#assicurazioni

[Gianluca Ferranti @gferranti]

Be there for your Customers, at the right time and place - Vivocha is the perfect tool for online customer support in these extraordinary times, thanks to its innovative features.
https://t.co/P90dJcaDK9

[Gianluca Ferranti @gferranti]

Verti aumenta le vendite digitali grazie all'Online Engagement - Più soddisfazione e meno abbandoni, con l’ingaggio multicanale di Vivocha sul sito Verti
https://t.co/iO8coUy7EK

[Gianluca Ferranti @gferranti]

Exceeds Millennials Expectations in Customer Experience
https://t.co/zvkkQiu5Fy

[Gianluca Ferranti @gferranti]

Black Friday is Coming. Is your Customer Service Ready?
https://t.co/STJlu64r0B

[Gianluca Ferranti @gferranti]

Top 6 Customer Experience Trends for 2020
https://t.co/Hp3ZIlkMT5

[Gianluca Ferranti @gferranti]

Check out my latest article: BUILDING THE BUSINESS CASE FOR REMOTE ADVISORY SERVICE https://t.co/HJilFJ7boF via @LinkedIn

[CMI Magazine @CMIMagazine1]

Bruno Natoli e Fausto Curridori di @vivocha ci parlano di Trasforming Customer Service: A New Digital Experience a #CSC19

[CMI Magazine @CMIMagazine1]

"noi vogliamo che l'automatismo ci tolga i fastidi, l'engagement deve essere sempre ibrido"

Bruno Natoli e Fausto Curridori di @vivocha a Customer Service Conference

#CSC19 #27Marzo

[Gianluca Ferranti @gferranti]

Vivocha: breaking through the conventional customer experience.
The CIO Applications' article valorizes the forward-thinking perspective of the company about the Next Generation Customer Care. https://t.co/4U4l96wpaf

[Gianluca Ferranti @gferranti]

Technical Presales & Project Manager – International Markets
Location: Italy (HQ) or the UK or home working. Trips to Italy (Milan and Cagliari) are to be expected on a regular basis.

This is an excellent chance to join an expandi…https://t.co/Q6B80rStiN https://t.co/0lKUnwWOJK

[Gianluca Ferranti @gferranti]

As Stephen Hawking said, “creating effective AI could be the biggest event in the history of civilization or the worst. We just don’t know.”

[Gianluca Ferranti @gferranti]

what do you think of Mckinsey views on blockchain? Is it the new Hype? https://t.co/CwsbLLtfqC

[Gianluca Ferranti @gferranti]

Vivocha Strengthens Italian Operations with Appointment of Bruno Natoli as Head of Domestic Market
https://t.co/RxXicjmWux

[Gianluca Ferranti @gferranti]

@PaulCCExpo @vivocha And digital channels are gaining popularity. And WhatsApp will accelerate the transition https://t.co/OWZzzXnlLP

[Gianluca Ferranti @gferranti]

@andreacasano Magari ci rivediamo presto 😁

[Gianluca Ferranti @gferranti]

Vivocha announces integration with WhatsApp Business, extyending Real-time messaging service to Whatsapp users. https://t.co/A0Bz77Nic9

[Talkative @talkativeuk]

Read this if you care about your customers #webchat #webrtc #CustomerExperience
https://t.co/gu7krFh8FS

[GetApp_CustServ @GetApp_CustServ]

🎉 Good job, @vivocha you are in the top 25 #CategoryLeader for #CallCenter solutions. https://t.co/PGhWg8JPj5 #CustServ