Mischa Pintchiouk

Founder & CCO of Echoes: Voice of the Customer Intelligence for the modern enterprise | World explorer | Runner | Sailor | Between NYC, Miami & Amsterdam

[Mischa Pintchiouk @globalmischa]

@miamidade311 The traffic light at 300 S Biscayne Blvd has been defective all day, non-stop honking. You think the neighbors will be able to sleep tonight?

[Mischa Pintchiouk @globalmischa]

@mattturck Merci @mattturck - just emailed @ykevinzhang about Echoes (for the Customer Experience box) - https://t.co/FwuNy7C5Bp

[Mischa Pintchiouk @globalmischa]

@Lisa_HansenSD Home :)

[Mischa Pintchiouk @globalmischa]

@Wise - hi Wise team. Our recurring USD transfers to Ukraine are suddently no longer being executed. No notice from you and your Support Chat is offline. What is happening? Tnx

[Mischa Pintchiouk @globalmischa]

@nrmehta Well played, well played Nick!

[Mischa Pintchiouk @globalmischa]

@CWvanOrman Great point - "not enough focus on shifting consumer behaviors"... not only are customer expectations rising / it's hard to stay relevant, it's equally important to enable an enterprise wide customer-focused mentality.

[Mischa Pintchiouk @globalmischa]

@JFKairport We’ve been waiting for over 30 min now. People are going to miss their flight. This is not acceptable.

[Mischa Pintchiouk @globalmischa]

@hotelsdotcom - Why did you cancel my Earned Rewards Nights on Aug-11 if all your communications are showing "11/8"? That's Nov-8. You're a US company and I have a US customer profile, so this is simply misrepresentation and looks like consumer fraud. CX management @expedia ?

[Mischa Pintchiouk @globalmischa]

@British_Airways @super_marek Hmm..

[Mischa Pintchiouk @globalmischa]

The most inspirational talk by @Astro_Ron at the #UN/#NovusSummit - "The Orbital perspective" 🙏 (great coverage of the day by @JimHarris) #SDGMoonshots

[Mischa Pintchiouk @globalmischa]

@LinkedInHelp Nope...

[Mischa Pintchiouk @globalmischa]

@mattturck PowerBI is good enough

[Mischa Pintchiouk @globalmischa]

Thanks @matkaliski @scottbelsky - First Mile Of Product! Superior UX is core to Echoes-AI

[Mat Kaliski @matkaliski]

Big thank you to ⁦@scottbelsky⁩ for taking the time this morning to share product and growth advice with our https://t.co/JOR5mYX18f companies, an initiative to help improve the lack of socio-economic and cultural diversity in startups

[Mischa Pintchiouk @globalmischa]

@British_Airways - what’s your CX strategy? Booked 2 back-to-back BA flights; the first flight is delayed by 2 hours which makes me miss my second flight. No empathy, just a change fee? To me this is 1 customer journey, not 2 transactions. @hmcvey1 @alex_cruz @confirmit

[Mischa Pintchiouk @globalmischa]

Thanks @martin_casado! Great intel on Services/x-as-a-Service for B2B, and Net retention becoming the key metric for VCs @a16z @datadrivennyc

[Mischa Pintchiouk @globalmischa]

@IndonesiaGaruda - your website seems to be offline... not great when you're trying to check in.. (502 Bad Gateway)

[Mischa Pintchiouk @globalmischa]

@Uber_ES @MasterCardES "No cars available" :(