Graham Quinn

Husband, Father, and Executive Director of @Philly311 | Sarcastic Philly fan | Tweets are my own | @CUboulder & @GWTweets alum

[Graham Quinn @grahamrq]

@SEPTA_SOCIAL @SEPTA Yes exactly. If the voice prompt says “power line problems or something” the board gets updated immediately but the app is at least 10 to 15 minutes behind.

[Graham Quinn @grahamrq]

@SEPTA how come when I check the new app it always says the train is on time? Right now it says on time and the board at Suburban says 18 minutes late. Everyday the timing can change. There is way too much of a delay.

[Graham Quinn @grahamrq]

@PennPORES @Elaijuh @kabir_here @KateHuangpu13 Great event. Thanks for letting me participate.

[Graham Quinn @grahamrq]

Happy #National311day a day early! This year has been an eventful one for the City of Philadelphia. Today we recognize the important role that 311 services and staff play in connecting citizens with the resources and support they need. @philly311

[Carl Chery @carlchery]

We've lost XXXtentacion, Juice Wrld, King Von, Mac Miller, Nipsey Hussle, Pop Smoke, Young Dolph, Drakeo The Ruler, Mac Miller, MO3, Huey, Snootie Wild, JayDayYoungan, Trouble, PnB Rock and now Takeoff in the past four years. I don't even know what else to say.

[Graham Quinn @grahamrq]

@elizaPHL @PhiladelphiaGov @PhilaParkandRec @PhillyFireDept @PhillyH2O @PHLCommerce @PhillyDAO @PHLInnovation @GreenworksPhila @PHLAirport @JeffersonUniv Love it. So glad to see it back in person.

[Graham Quinn @grahamrq]

Does anyone use Philadelphia’s 311 open data and would be open to a chat on how I could support you better? https://t.co/YnwmY6ItkX

[Graham Quinn @grahamrq]

Looking forward to speaking on the panel today on digitizing 311’s. @csweek311⁩ #ENGAGE311 with Lisa Allen @baltimore311 & Euniesha Davis @PGC311

[Graham Quinn @grahamrq]

@tet3 Nice. What about if the page froze or redirected you to some sketchy payment app? A lot of smaller hospitals outsource this to unknown urls and I hate how the look and feel changes. Makes no sense to me.

[Graham Quinn @grahamrq]

Excited to be heading to Phoenix, AZ next week to attend the @csweek311⁩ #ENGAGE311 conference. Looking forward to connecting face to face with old friends. Can't wait to see the demos of new technology trends in the space.

[Graham Quinn @grahamrq]

How does @CLIP even clean a tag from a plastic pipe? I am amazed at what the team can handle. #philly311
#kudos

[Graham Quinn @grahamrq]

Loving the vibe at Salesforce World Tour DC. It’s kicking off now! First in person conference in a while and it feels great. #SalesforceTour  #Salesforce

[Graham Quinn @grahamrq]

@AmericanAir had a great flight 804 today and my daughter was so impressed by the biscuit cookies that she made our flight attendant a keepsake. Keep up the great work. #CustomerService

[Graham Quinn @grahamrq]

@elizaPHL @PHLInnovation I was wondering where that painting went? Amazing that it was from 2014. My beard had no grey in it.

[Graham Quinn @grahamrq]

Walking into such an amazing building built in 1901 keeps things in perspective. I am grateful for the opportunity to push the City ahead on behalf of our customers. Not as good of a photo as @urphillypal but not bad.

[Graham Quinn @grahamrq]

@elizaPHL I agree with the reimagining but am still struggling with the fact that there are a lot of people who feel that they are never going back. I just don’t see it especially for white boarding with teams.

[Bob Moul @bobmoul]

that time of year when even the potholes have potholes 🚗

[Graham Quinn @grahamrq]

Sometimes it takes direct feedback to tell you how bad you are failing. I read and take a lot of surveys, this customer was on point and had pics to back it up. App has been updated to address the issue.

[Jimmy @_JimmyMcCormick]

Just ran into James Harden at the Wawa at Second and South. Talked him out of buying a pre-made wrap, felt pretty good about the interaction.

[Graham Quinn @grahamrq]

Really enjoyed attending #DF21. As always inspired to drive customer service forward. Loved the Public Sector demo "Speed and Efficiency in the Government Contact Center."